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Senior Consultant, Skype for Business

Senior Consultant, Skype for Business

Reference No. 
Job Locations 
Job Category  
Information Systems
Full Time
Career Level  
Executive, Experienced, Management

More information about this job

Job Description

*Must be Bilingual: French/English


Senior Consultant, Skype for Business




Summary of Position

Reporting to the Manager, Professional Services the consultant should be someone with a strong technical background and in depth, hands on delivery experience with Microsoft Skype for Business & Lync 2010/2013 with emphasis on the Enterprise Voice specific workloads within Microsoft Lync and Skype for Business. The candidate will be primarily responsible for planning & designing a solution based on Microsoft UC both on customer premise and hosted within the ThinkTel data center. This will include capturing customer requirements, identifying both in/out scope items, documenting customer solution designs, as well as providing tier 3 troubleshooting for the solutions put in place by the ThinkTel consulting group


Work Performed


  • System architecture definition, including Skype for Business, networking, and required 3rd party products
  • Lead Design workshops for customer solutions on premise and in the cloud
  • Work with Sales and Sales Engineers on providing expert knowledge of defined solution designs
  • Specify Hardware requirements and/or design recommendations for solution requirements
  • Provide Tier 3 Customer support mentorship with support teams
  • Implementation of software related to Skype for Business enviroments
  • Full end to end testing of customer enviroments before project close out
  • End user & Administrator training on Lync/Skype for Business
  • Travel may be required on a local or regional basis depending on the client engagement
  • Using helpdesk ticket systems to ensure consistent communication with the customer;


Special Assignments


  • Lead engagements and workshops that involve UC business strategy, assessments, visioning workshops and strategy development.
  • On-going technical development and vision of the Think365 products
  • Develop and update standardized templates and Knowledge Management collateral to improve self-sufficiency


Working Conditions


  • Office environment
  • Travel and remote teleworking


Computer Skills and Software Used


  • Microsoft Windows Server deployment and administration
  • IP Networking including a basic understanding of routing and firewalling
  • Microsoft Skype for Business server design, deployment, and administration
  • Powershell v.2 or higher
  • Visio 2010 or higher
  • Exchange 2013 and Office 365



Employee Requirements

Education and Training


  • University/College diploma or 4-5 years of relevant experience with the design, deployment and support of Microsoft UC related services, enterprise-wide systems strategies, planning, tools, and methodologies
  • Senior level knowledge of Microsoft Skype for Business integration experience with Microsoft Exchange
  • Experience with third party media gateways; NET, AudioCodes or Dialogic
  • Experience with third party vendors, Polycom, SNOM, Sangoma
  • Advanced problem solving and troubleshooting.
  • Demonstrable successful project delivery
  • Excellent customer service and customer facing skills
  • Excellent communication, presentation and organizational skills
  • Demonstrated skill in both crisis management and expectation management


Skills and Aptitudes


  • Bilingual (French/English) is a benefit
  • Capacity to read and write technical documentation
  • Capacity to draw technical graphs
  • Strong communications skills both written and spoken
  • Excellent organization skills, prioritize well, manages multi projects at once
  • Advanced understanding of LAN/WAN concepts, designs and knowledge of protocols including Quality of Service and Quality of Experience as well as Call Admission Control and Traffic Shaping
  • Advanced knowledge in Public Key Infrastructure systems
  • Advanced experience with Voice and Data Platforms (TDM PBX & IP-PBX, Video MCU) Voice and Data Networks (PSTN, Wireless, IP) , UC & C Applications (Voice Call Control, Audio/Video/ Web Conferencing, IM/Presence, CDR, E-911, Voice/Fax and Unified Messaging), Contact Centers (ACD, IVR, CRM).
  • Advanced Knowledge and understanding of E.164 PSTN numbering
  • Advanced Knowledge and understanding of Codec’s G.711, G.722, G.723, H.263, H.264
  • Advanced Knowledge of TCP/IP networking, switches, routers and firewalls, network bandwidth management.
  • Advanced VoIP/telephony expertise including knowledge of alternative solutions (ie. Cisco, Avaya/Nortel), working knowledge of PBX integration scenarios
  • Large scale, global design, rollout and operational experience around core Microsoft Infrastructure components and Lync Voice workloads