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Senior Consultant, Skype for Business

Senior Consultant, Skype for Business

Reference No. 
SCSFB - 4002 - OTT.MTL.TOR.EDM
Job Locations 
CA-QC-Montreal
CA-ON-Toronto
CA-QC-Montreal
CA-AB-Edmonton
Job Category  
Information Systems
Type 
Full Time
Career Level  
Executive, Experienced, Management

More information about this job

Job Description

*Must be Bilingual: French/English

 

Senior Consultant, Skype for Business


 

 

 

Summary of Position


Reporting to the Manager, Professional Services the consultant should be someone with a strong technical background and in depth, hands on delivery experience with Microsoft Skype for Business & Lync 2010/2013 with emphasis on the Enterprise Voice specific workloads within Microsoft Lync and Skype for Business. The candidate will be primarily responsible for planning & designing a solution based on Microsoft UC both on customer premise and hosted within the ThinkTel data center. This will include capturing customer requirements, identifying both in/out scope items, documenting customer solution designs, as well as providing tier 3 troubleshooting for the solutions put in place by the ThinkTel consulting group

 

Work Performed

 

  • System architecture definition, including Skype for Business, networking, and required 3rd party products
  • Lead Design workshops for customer solutions on premise and in the cloud
  • Work with Sales and Sales Engineers on providing expert knowledge of defined solution designs
  • Specify Hardware requirements and/or design recommendations for solution requirements
  • Provide Tier 3 Customer support mentorship with support teams
  • Implementation of software related to Skype for Business enviroments
  • Full end to end testing of customer enviroments before project close out
  • End user & Administrator training on Lync/Skype for Business
  • Travel may be required on a local or regional basis depending on the client engagement
  • Using helpdesk ticket systems to ensure consistent communication with the customer;

 

Special Assignments

 

  • Lead engagements and workshops that involve UC business strategy, assessments, visioning workshops and strategy development.
  • On-going technical development and vision of the Think365 products
  • Develop and update standardized templates and Knowledge Management collateral to improve self-sufficiency

 

Working Conditions

 

  • Office environment
  • Travel and remote teleworking

 

Computer Skills and Software Used

 

  • Microsoft Windows Server deployment and administration
  • IP Networking including a basic understanding of routing and firewalling
  • Microsoft Skype for Business server design, deployment, and administration
  • Powershell v.2 or higher
  • Visio 2010 or higher
  • Exchange 2013 and Office 365

 

 

Employee Requirements


Education and Training

 

  • University/College diploma or 4-5 years of relevant experience with the design, deployment and support of Microsoft UC related services, enterprise-wide systems strategies, planning, tools, and methodologies
  • Senior level knowledge of Microsoft Skype for Business integration experience with Microsoft Exchange
  • Experience with third party media gateways; NET, AudioCodes or Dialogic
  • Experience with third party vendors, Polycom, SNOM, Sangoma
  • Advanced problem solving and troubleshooting.
  • Demonstrable successful project delivery
  • Excellent customer service and customer facing skills
  • Excellent communication, presentation and organizational skills
  • Demonstrated skill in both crisis management and expectation management

 

Skills and Aptitudes

 

  • Bilingual (French/English) is a benefit
  • Capacity to read and write technical documentation
  • Capacity to draw technical graphs
  • Strong communications skills both written and spoken
  • Excellent organization skills, prioritize well, manages multi projects at once
  • Advanced understanding of LAN/WAN concepts, designs and knowledge of protocols including Quality of Service and Quality of Experience as well as Call Admission Control and Traffic Shaping
  • Advanced knowledge in Public Key Infrastructure systems
  • Advanced experience with Voice and Data Platforms (TDM PBX & IP-PBX, Video MCU) Voice and Data Networks (PSTN, Wireless, IP) , UC & C Applications (Voice Call Control, Audio/Video/ Web Conferencing, IM/Presence, CDR, E-911, Voice/Fax and Unified Messaging), Contact Centers (ACD, IVR, CRM).
  • Advanced Knowledge and understanding of E.164 PSTN numbering
  • Advanced Knowledge and understanding of Codec’s G.711, G.722, G.723, H.263, H.264
  • Advanced Knowledge of TCP/IP networking, switches, routers and firewalls, network bandwidth management.
  • Advanced VoIP/telephony expertise including knowledge of alternative solutions (ie. Cisco, Avaya/Nortel), working knowledge of PBX integration scenarios
  • Large scale, global design, rollout and operational experience around core Microsoft Infrastructure components and Lync Voice workloads