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Agent Channel Manager

Agent Channel Manager

Reference No. 
Job Locations 
Job Category  
Full Time
Career Level  
Experienced, Management

More information about this job

Job Description


*Must be bilingual (French/English)
We are looking for an experienced bi-lingual agent-channel manager, to take our authorized agent program in Canada to the next level. This person will be working closely to with an existing list of Microsoft and Cisco Spark partners, along with the on-boarding of new partners into the program with specific training & guidelines.


The Agent Channel Manager will ensure the latest training & sales strategies are implemented, and will ultimately be responsible to grow the business to achieve set targets each year.

- Work closely with the National Sales Team to sustain knowledge of product offerings, and alignment on opportunities,
- Grow existing agents with training, sales assistance, and targets,
- Churn non-productive agents with proper legal notice & documentation,
- On-board new agents into the program with specific

Attend product-specific sessions with key vendors:
* Microsoft Skype for Business
*Cisco Spark / Meraki
*Other PBX / Unified Communications vendors

- Communicate the benefits of products and solutions to agents,
- Ensure agents are educated and fully knowledgeable on products, processes and procedures and effective sales techniques,
- Document the progress of your efforts to provide insight to opinions and objectives of decision makers,
- Maintain high customer satisfaction rating with agents and agent’s customer,
- Perform other tasks assigned by management
- Frequent travel between Vancouver, Calgary, Edmonton, Ottawa, Toronto, Montreal


Education and Training
- Degree in Sales, Business Operations or related field
- Experience training, coaching and working closely with team members
- Minimum 5 years or sales experience
- Prior telecom sales or equivalent work experience.
- Highly knowledgeable in telecommunications voice and data products and high technology products, specifically

- Microsoft Skype for Business
Skills and Aptitudes
- Bilingual
- Frequent travel between Vancouver, Calgary, Edmonton, Ottawa, Toronto, Montreal
- Aggressive closing skills and excellent sales track record
- Exceptional written and verbal communications skillsEffective presentation skills
- Excellent customer relationship skills
- Telecom experience
- A team player with a positive attitude
- Team motivation skills
- Strong listening skills
- Organizational skills