Distributel

Customer Experience Specialist

CA-QC-Montreal
Reference No.
CC-SG-4000-MTL
Job Category
Customer Service/Support
Type
Full Time
Career Level
Entry Level, Experienced

Job Description

CUSTOMER EXPERIENCE SPECIALIST

 

We are looking for Customer Service Representatives who will provide world class customer service by connecting to our customers and who enjoy solving problems imaginatively and resourcefully. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance and sales driven environment? If so, you should consider a career with us today!

 

Experience a wealth of opportunities by joining a dynamic team that's vigilantly working together towards reshaping the telecommunications landscape. At Distributel, we have insurance benefits, a great work environment with organized social events, opportunities for growth & advancement, a great location downtown and amazing people. Join us in our mission to provide a true alternative to Canadian consumers!

 

The Customer Service Representative will be responsible for inbound account management calls from our residential customers. The CSR may also be requested to assist with outbound related calling within the department.

 


 

 

The successful applicant should have the following skills and experience:

  • Perfectly Bilingual (English and French)
  • High School diploma or Post-Secondary education, an asset
  • Must have good communication skills
  • Must have good customer service skills
  • Attention to detail
  • Ability to deal with difficult customers and complex situations that require you to empathize
  • Possess good inter-personal skills
  • Organizational skills
  • Problem solving skills
  • Ability to identify sales opportunities on non-sales calls
  • General technical knowledge

Responsibilities:

  • Provide appropriate support to customers, handle inquiries, provide resolution
  • Receive inbound sales calls from customers
  • Perform data entry associated with the position
  • Meet quality assurance requirements and key performance metrics
  • Explain products and services to new and existing customers and the potential value added

Working Conditions:

 

  • Fast paced and ever-changing environment
  • May be required to change call center lanes frequently depending on acquired skill set
  • Job requires precise finger/hand movements while working with a keyboard
  • Will remain at work station for lengthy periods

 

Computer Skills and Software Used:

 

  • Proprietary account management and ordering software
  • MS Office
  • Various software and web based tools

 

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