Change Coordinator, Network Operations

Job Locations CA-ON-Ottawa
Reference No.
Job Category
Network Services
Full Time
Career Level

Job Description

Change Coordinator, Network Operations


We seek people who are forward-looking, innovative, enthusiastic, ambitious, team players and high performers. We want you to join us in the special and rewarding work we are so fortunate to be a part of everyday - join Distributel and be inspired!

Reporting to the Manager, Network Operations Centre (NOC), the successful Change Coordinator will play a key role in the planning, co-ordination, and communication of all Service and Maintenance Release activities using ITIL standards and methodologies. The Change Coordinator will support all Maintenance and Service Release activities at the Organizational level.


Key Responsibilities


  • Manage all aspects of Change Management as a critical function of Service Availability
  • Consult and guide Operational teams on the requirements for a successful Service Release
  • Define, measure and report on success metrics for all Change Management activities
  • Act as the Change Management SME for the department and other organizational teams
  • Assess the impact of the Service Release along with Change Owners and co-ordinate the communication to relative stakeholders
  • Identify and investigate deviations in adherence from the change standards and implement strategies along with Management team for corrective action(s)
  • Update and maintain training material, systems documentation and policy and procedures manuals.
  • Work directly with departmental heads to educate on Change Management Process and ensure any changes to policy are clearly communicated
  • Actively review and evaluate the Change Management Process and make changes as necessary
  • Owner of Third party release scheduling and validation within internal Operational teams to determine service impact and scheduling
  • Overall Governance of Change Management Policy. Track/Manage/Report on defined KPI’s
  • Ensure internal/external communications are provided with proper notice and details
  • Responsible to prime weekly Change Management Review/CAB meeting with internal stakeholders
  • Play a key role in the planning, co-ordination, and communication of all Service and Maintenance Release activities using ITIL standards and methodologies
  • Operator/administrator for Service Operations Ticketing/tracking systems for Change Management, Incident Management, Project Management, Order Management/Service Request
  • Build/Administer/maintain Service Operations departmental reports as requested
  • Administer monitoring and management tools (i.e.: Nagios, Cacti, Solarwinds)
  • Work with Operational teams to develop new tools or procedures that will support the growing needs of the department/organization
  • Other duties as assigned or as the department/corporate business needs evolve


Special tasks or assignments will be assigned as identified and required



Education, Training and Experience


  • 3-5 years’ experience supporting/leading technical teams responsible for the operations of mission-critical environments required. 
  • 3-5 years’ experience providing oversight for incident, problem, and change management tools and processes required.
  • 3-5 years Telecom industry experience
  • ITIL familiarity or certification would be considered an asset



Working Conditions


  • Fast paced and ever changing environment
  • Work under pressure



Skills and Aptitudes


  • Proficiency in Microsoft Business Suite
  • CCNA, JNCIA or other industry standard certification would be a plus
  • High level of motivation, assertiveness and adaptability to change with the demands of the position
  • Demonstrated ability to manage projects and proactively drive outcomes
  • General understanding of IP/Voice networking
  • Excellent documentation and excellent analytical and problem solving skills
  • Ability to work independently without supervision
  • Availability for after-hours escalations
  • Effective communication (verbal and written) and presentation skills and a demonstrated ability to articulate technology to non-technical induvidual.
  • Ability to work collaboratively as well as independently to support deadlines.
  • Ability to handle multiple complex tasks, with tight deadlines concurrently.
  • Ability to write and present materials effectively, including presentations, status reports, technical diagrams and flowcharts
  • Ability to identify process challenges and adhere to policies, procedures and standards relating to Operations Management and champion process improvements



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