Distributel

  • Porting Representative

    Job Locations CA-ON-Ottawa
    Reference No.
    PGR-OTT-AP2018-001
    Job Category
    Customer Service/Support
    Type
    Full Time
    Career Level
    Entry Level
  • Job Description

    Porting Representative

     

    At Distributel, our Mission is to make the use and enjoyment of telecom services radically effortless. Every day, we strive and continue to strive to understand, respect and prioritize our customers’ needs. We take pride in excellent service, business integrity, and innovation. By constantly challenging ourselves to simplify, add value and humanize the ways people do business with us, we will create a valuable experience in every way.

     

    If our mission interests you, we want to speak with you.

     

    The Porting Group representative is responsible for all work relating to transfers (ports) of telephone numbers to and from Distributel. A specific process is in place and must be adhered to, and this is outlined in the Canadian Local Ordering Guidelines (CLOG).

     

    You will need to be able to:

    • Confirm the portability of and port telephone numbers
    • Deal with calls/emails from other providers, resellers, wholesalers and co-workers
    • Answer questions from other Porting Agents
    • Work in the porting inbox
    • Maintain accurate tracking records of all ports
    • Identify and resolve any problems that occur during or after the port of a number
    • Maintain DID Availability
    • Place orders internally and to suppliers for new numbers
    • Answer incoming customer calls for Thinktel

     

    Other special assignments include:

    • Toll Free
    • Inventory review
    • Expansions CLEC Regions
    • PIC Care
    • DID Orders
    • Bulk porting

     

    Your education and experience:

    • High School Diploma
    • Technical knowledge, degrees or certifications preferred
    • Training on CLOG provided by Distributel
    • Training on Porting process (and tools) provided by Distributel

     

    You will need to be well versed in these tools and applications:

    • LSR Program
    • Porting Tool and Port PS Tool / Reservation Tool
    • Microsoft Tools such MS Excel, MS Word and MS Outlook
    • SOA, DAS and TN Manager
    • Cerberus and MetaView Explorer
    • 3rd party online tools for submission and completion of Ports/Orders

     

    The Work Environment is / will involve:

    • In a fast paced office environment
    • Repetitive Data Entry
    • Working under pressure
    • Meeting tight deadlines
    • Overtime may be required

     

    We are looking for the following skills and aptitudes:

    • Proven ability to meet tight deadlines
    • Attention to detail and a critical eye for accuracy
    • Excellent organizational and communication skills
    • Attendance, punctuality and reliability
    • Proficiency or exceptional work deliverables

     

    If this sounds exciting and you want to be part of a team that believes in giving their all, APPLY NOW!

     

    Our Values:

    • WE LOVE WHAT WE DO
    • WE MAKE THINGS HAPPEN
    • WE DO WHAT IS RIGHT
    • WE CHALLENGE THE STATUS QUO
    • WE PLAY AS A TEAM
    • WE HAVE RELENTLESS CURIOSITY
    • WE GIVE OUR ALL
    • WE GET IT ALL

     

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