Distributel

  • Account Relations Manager- Vancouver

    Job Locations CA-BC-Vancouver
    Reference No.
    ARM-VANMAY18
    Job Category
    Enterprise Sales
    Type
    Full Time
    Career Level
    Experienced
  • Job Description

    ACCOUNT RELATIONS MANAGER

     

     If you thrive in a positive atmosphere, have a sales-driven attitude, and are not afraid to challenge the norm, then we invite you to take advantage of the job opportunity for Account Manager.

     

    We are seeking people who are forward-looking, innovative, enthusiastic and ambitious, team players, and high performers. We want you to join us in the special and rewarding work we are so fortunate to be a part of everyday - join ThinkTel, the Business Services Division of Distributel and be inspired!

     

    At Distributel, our mission is to make the acquisition, use and enjoyment of telecom services (Specifically SIP Trunking and Skype for Business solutions) radically effortless. Every day we will strive to understand, respect and prioritize our customers’ needs. We will take pride in excellent service, business integrity, and innovation. By constantly challenging ourselves to simplify, add utility and humanize the ways people do business with us, we will create a valuable experience in every way. If our mission interests you, we want to speak with you!


    We are looking for an energetic Account Relations Manager to join the fast-growing sales team at ThinkTel. We are building a fun and high performing sales organization to unlock the potential and support the explosive growth in the Business arm of a leading independent telecommunications company. The Sales team members we hire help set the pace of growth for the organization and build a vibrant culture of performance. If you have a passion for Sales, the talent to do world-class work, and the energy to be part of a fast-moving team that has enormous opportunity to drive results, we would love to talk with you.

     

    This role will report to the Director of Enterprise Sales and is responsible for the retaining of revenue by providing efficient, professional, pro-active, primary point of contact assistance for the assigned customer base in matters of post sales account management, daily retention, upselling and customer satisfaction. This position includes attending pre-sales meetings and Account Managers resulting in closed business.

     

     
    WHAT YOU WILL BE DOING

    • Maintain relationships with assigned customer base to retain and grow revenue
    • Support Account Managers in the pre-sale process by attending sales meetings, establishing relationships and detailing responsibilities (or implementation processes) to customer resulting in closed business.
    • Initiate correspondence with customers, ensuring the timely delivery of all documentation.
    • Set-up accounts in various systems upon receipt of order tickets and follow orders through with internal resources to ensure transparent, timely and successful implementation and billing.
    • Respond to customer inquiries in a timely manner by liaising with customer and internal departments to ascertain relevant information.
    • Liaise with customers to monitor, support and proactively inform the customer of any retention matters including but not limited to delay in order processing, billing and technical issues.
    • Process credits as per company policies and procedures.
    • Generate leads where possible (propose additional or new products).
    • Develop referral relationship with customer base.
    • Conduct customer site visits consistent with agreed requirements.
    • Perform any other tasks as assigned by supervisor.


    WE’RE LOOKING FOR THE FOLLOWING SKILLS AND APTITUDES

    • Secondary School Diploma or Post-Secondary College education) Certification/Diploma) in Business Administration or related field.
    • 3 years of B2B Sales and/or Sales Support experience
    • Experience in Telecommunications
    • Strong Computer Skills
    • Strong Communications Skills (both written and spoken) in English and French
    • Strong active listening skills (demonstrate empathy and courtesy)
    • Ability to multitask, be well organized, prioritize work appropriately and be results-driven
    • Capacity to manage change and adapt in a constantly evolving environment
    • Medium Degree of Salesmanship
    • Strong analytical and problem-solving abilities
    • Resourceful, autonomous, demonstrates an innate sense of responsibility, initiative, versatility and flexibility
    • Ability to convey information effectively and train clients on portals and processes

     

    If this sounds exciting and you want to be part of a team that is proud and believes in giving their all, APPLY NOW!

     www.distributel.ca

    WE LOVE WHAT WE DO. WE MAKE THIGS HAPPEN. WE DO WHAT IS RIGHT.WECHALLENGE THE STATUS QUO. WE PLAY AS A TEAM. WE HAVE RELENTLESS CURIOSITY. WE GIVE IT OUR ALL. WE GET IT ALL!

     

     

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