Bilingual Technical Support Specialist
At Distributel, our Mission is to make the use and enjoyment of telecom services radically effortless. Every day, we will strive to understand, respect and prioritize our customers’ needs. We take pride in excellent service, business integrity, and innovation. By constantly challenging ourselves to simplify, add utility and humanize the ways people do business with us, we will create a valuable experience in every way.
Reporting to our Technical Support Supervisor as our Technical Support Specialist, your troubleshooting and problem solving skills will see you succeed. You are passionate about providing exceptional customer support by ensuring we process and implement our services in a timely and effortless manner. We believe in doing “WHAT”S RIGHT” by our customers!
HERE’S SOME MORE OF WHAT YOU’LL BE DOING:
- Take ownership of customer’s technical issues and see problems through to resolution;
- Guide our customers through the troubleshooting process by working closely to gather the appropriate information;
- Engage the escalation support for assistance with unresolved queries;
- Coordinate with other departments and/or carriers when required;
- Be an ambassador for the customer by identifying improvements, providing feedback and proposing solutions;
- Provide Exceptional Customer Service!
HERE ARE THE SKILLS AND QUALIFICATIONS YOU’LL NEED TO BE SUCCESSFUL IN THIS ROLE:
YOUR EDUCATION AND EXPERIENCE
- High school diploma, post-secondary education or the equivalence;
THE SKILLS AND CHARACTERISTICS YOU WILL BRING
- You are passionate! About people, about relationship building, about life in general;
- You like to challenge the status quo, willing to take ownership and drive continuous improvement;
- You have relentless curiosity for the latest technology;
- Your ambitious and want to advance in the technical field of Telecommuncations;
- You have experience working with proprietary account management and ordering software, MS Office, Various software and web-based tools;
- An understanding of computers and other technical products;
- Proactive and creative, you are at ease with decision making and managing multiple priorities;
- Communication is fun and easy for you, both verbally and written;
- Comfortable communicating both verbally and written in English and French;
- As a change agent and an ambassador of our values and culture, you will act as an influencer in all your interactions;
- Because you like to share your knowledge with your team members you’ll be a valuable team player. Afterall, WE PLAY AS A TEAM!
HERE’S WHAT’S IN IT FOR YOU…
Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that’s vigilantly working together towards reshaping the telecommunications landscape.
- We have insurance benefits;
- We promote work-life balance;
- We provide a great work environment with organized social events;
- We provide ongoing training;
- Opportunities to earn bonuses each month based on performance;
- You’ll have opportunities for growth & development;
- We have great downtown locations and amazing people!
Distributel connects Canadians to the people, passion and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers!
WE LOVE WHAT WE DO. WE MAKE THINGS HAPPEN. WE DO WHAT IS RIGHT.WE CHALLENGE THE STATUS QUO. WE PLAY AS A TEAM. WE HAVE RELENTLESS CURIOSITY. WE GIVE IT OUR ALL. WE GET IT ALL!
If this sounds exciting and you want to be part of a team that is proud and believes in giving their all, APPLY NOW!