Distributel

  • Customer Champion Agent

    Job Locations CA-ON-Ottawa | CA-QC-Montreal
    Reference No.
    CCA-112018
    Job Category
    Customer Service/Support
    Career Level
    Entry Level, Experienced
  • Job Description

    At Distributel, our Mission is to make the use and enjoyment of telecom services radically effortless. Every day, we strive to understand, respect and prioritize our customers’ needs. We take pride in excellent service, business integrity and innovation. By constantly challenging ourselves to simplify, add utility and humanize the ways people do business with us, we create a valuable experience in every way.

    As a Champion Support Specialist, you’ll be reporting to the Customer Champion Manager. We’ll make sure you have an in-depth knowledge of our products and services. Your passion and attention to detail will ensure that you exceed our customers expectation by providing flawless interactions and order processing for our customers, a seamless implementation of their services and rapid recovery if we falter. You believe and live our Vision, Mission and Values every day.

    HERE’S SOME MORE OF WHAT YOU’LL BE DOING:

    • Address any errors, rejections or issues with order quickly and effectively.
    • Manage and work all related Champion Support mailboxes.
    • Responsible for the shipping and receiving of hardware in the local office.
    • Follow up and complete assigned error bins and work items.
    • Manage and work designated portals.
    • Through your expertise re products and services as well as process ensure you have address potentially issues early.
    • Cultivate cross function relationships to ensure you are able to deliver at the speed of our customers.
    • Meet quality assurance requirements and key performance metrics.
    • You must be able to lift to 10 KG.
    • Other general duties as assigned by the manager or supervisor.

    HERE ARE THE SKILLS AND QUALIFICATIONS YOU’LL NEED TO BE SUCCESSFUL IN THIS ROLE:

    Your edUCation and EXperience

    • High School Diploma, post-secondary education or relevant experience in a related field of work;
    • Software: knowledge of proprietary account management and ordering software, MS Office and various software and web-based tools. 

    The skills and cHARACTERISTIcs you will bring

    • You are passionate! About people, about relationship building, about life in general!
    • Curious, you like to challenge the status quo, willing to take ownership and drive continuous improvement;
    • You have strong customer handling, attention to detail and organizational skills;
    • Proactive and creative, you are at ease with problem solving and managing multiple priorities;
    • Communication is fun and easy for you, both verbally and written;
    • English and French are considered an asset;
    • Because you like to share your knowledge with team members, you’ll be a valuable team player. After all, WE PLAY AS A TEAM!

     HERE’S WHAT’S IN IT FOR YOU…

     

    Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that’s vigilantly working together towards reshaping the telecommunications landscape. 

    • We have insurance benefits;
    • We promote work-life balance;
    • We provide a great work environment with organized social events;
    • You’ll have opportunities for growth & development;
    • We have great downtown locations and amazing people!

     Distributel connects Canadians to the people, passion and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers!

    If this sounds exciting and you want to be part of a team that believes in giving their all, APPLY NOW!

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