Distributel

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CA-QC-Montreal

CUSTOMER EXPERIENCE SPECIALIST

 

We are looking for Customer Service Representatives who will provide world class customer service by connecting to our customers and who enjoy solving problems imaginatively and resourcefully. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance and sales driven environment? If so, you should consider a career with us today!

 

Experience a wealth of opportunities by joining a dynamic team that's vigilantly working together towards reshaping the telecommunications landscape. At Distributel, we have insurance benefits, a great work environment with organized social events, opportunities for growth & advancement, a great location downtown and amazing people. Join us in our mission to provide a true alternative to Canadian consumers!

 

The Customer Service Representative will be responsible for inbound account management calls from our residential customers. The CSR may also be requested to assist with outbound related calling within the department.

 


 

 

The successful applicant should have the following skills and experience:

  • Perfectly Bilingual (English and French)
  • High School diploma or Post-Secondary education, an asset
  • Must have good communication skills
  • Must have good customer service skills
  • Attention to detail
  • Ability to deal with difficult customers and complex situations that require you to empathize
  • Possess good inter-personal skills
  • Organizational skills
  • Problem solving skills
  • Ability to identify sales opportunities on non-sales calls
  • General technical knowledge

Responsibilities:

  • Provide appropriate support to customers, handle inquiries, provide resolution
  • Receive inbound sales calls from customers
  • Perform data entry associated with the position
  • Meet quality assurance requirements and key performance metrics
  • Explain products and services to new and existing customers and the potential value added

Working Conditions:

 

  • Fast paced and ever-changing environment
  • May be required to change call center lanes frequently depending on acquired skill set
  • Job requires precise finger/hand movements while working with a keyboard
  • Will remain at work station for lengthy periods

 

Computer Skills and Software Used:

 

  • Proprietary account management and ordering software
  • MS Office
  • Various software and web based tools

 

Reference Number
CC-SG-4000-MTL
Job Type (EN)
Full Time
CA-ON-Toronto

FULL STACK DEVELOPER

 

Distributel is seeking awesome full-stack developers to join our growing team. We're looking for someone who's passionate about building distributed systems and highly available web applications. As a full stack developer, you should have familiarity with each layer of the stack, with exceptional skill in one or more and a genuine interest in all software technology. Our team strives to make life easier for those around them in a space that has many interesting challenges yet to be solved.

 

We will be the revolutionary telco; join us and help set the new standard with simplicity and innovation!


  

Responsibilities include

 

- Working closely with our team to design and implement new products and features
- Maintaining, improving and testing existing code
- Creating technical documentation
- Automating as much as possible (xkcd.com/1205)

 - Actively participating in code review and knowledge sharing

 

Skill requirements


- 2+ years professional software development experience
- Familiarity with the .NET web stack (C#, .NET MVC, Entity Framework, IIS)
- Experience writing unit tests for .NET
- Experience writing SQL and managing database systems
- Experience producing and consuming REST/JSON APIs
- Experience with at least one front-end Javascript framework
- Working understanding of GIT

 

Bonus points if you


- Have used .NET Core and/or ASP.NET Core in a project already, even if it's just a personal/side project
- Have an open-source project with a GitHub repo that we can look at, particularly if it's also on Nuget
- Are comfortable working in and navigating a Linux environment
- Are familiar with the Azure or Docker ecosystems
- Have mastered at least one scripting/dynamic language

 

The Joel Test (9/12)

 

(Y) Source control
(Y) One-step build
(n) Daily builds
(Y) Bug database
(Y) Fix bugs first
(n) Up-to-date schedule
(Y) Specs
(Y) Quiet working conditions
(Y) Best tools that money can buy
(n) Testers
(Y) Code screening
(Y) Hallway usability testing

Reference Number
FSDIT-4000
Job Type (EN)
Full Time
CA-ON-Toronto

SENIOR MANAGER, IS DEVELOPMENT

Reporting to the Director of Information Systems, the Senior Manager, IS Development is responsible for taking a strong leadership role and providing overall direction of planning and executing development processes of software programs for internal use, related to internal software development at Distributel, accommodating for both client and departmental needs. He or she must maintain a high level of understanding of user needs to effectively communicate design choices and specifications to software developers to ensure desired results. Direct and sustained supervision of software developers and acts as a team lead on projects. Requires application of mature software development knowledge in planning and conducting projects with a primary focus on the development of information systems.





KEY RESPONSIBILITIES

• Conduct regular project planning meetings with senior management to align development activities with the strategy, mission and goals of the organizations.
• Work is assigned in terms of objectives, relative priorities, and critical areas that impinge on work of other units. Work is carried out within broad guidelines.
• Assigns and outlines work; advises on technical problems; reviews work for technical accuracy, and adequacy. Supervision may call for recommendations concerning selection, training, rating and discipline of staff
• Monitor progress of completions of tasks, projects and deadlines
• Provide technical and process expertise to the team
• Engage change management best practices for deployment of new software systems and components as well as maintenance activities for system patches, support solutions, bug fixes, and feature enhancements of existing information systems.
• Provide leadership to assigned technical and engineering resources, including 3rd party contractors, to establish and implement quality, schedule and cost objectives.
• Manage all direct reports, including hiring, training, performance reviews, ensuring adherence to policies and procedures, disciplinary measures as needed.
• Must use diplomacy and persuasion to motivate team efforts towards projects, deadlines and meeting departmental objectives.
• Communicate effectively with managers, users, team members, cross functional departments, to ensure that priorities, deliverables and problems are clearly identified and relevant parties are informed of any changes to project timelines.

Direct Reports to the job

• Senior Systems Developers
• Software Developers
• Web and Applications Developers

 

Working Conditions

• Occasional travel to other offices (Ottawa, Montreal and Edmonton)
• On call availability
• Office environment
• Working under pressure, tight deadlines

EMPLOYEE REQUIREMENTS

Education, Soft Skills and Training

• Bachelor degree in computer science or college diploma in Computer programming
• 5+ years of progressive experience delivering enterprise projects
• 5-10 years in a senior software developer role
• 5-10 years in a management role leading teams of 10+ in a geographically distributed environment

• Strong leadership and team management skills
• Self-motivated, team player, action and results driven
• Personable, confident and professional, must be able to lead by example
• Excellent written and verbal communication skills
• Excellent organizational, time management and planning skills
• Knowledge of industry trends, programming techniques, best practices, and technologies
• Analytical and detail-oriented person
• Ability to manage, direct and motivate staff to deliver projects under tight deadlines
• Strong problem-solving skills

• Acceptable combination of experience and certification
• Strong understanding of Project Management principles and practices
• Strong understanding of Agile planning and delivery methodology and frameworks

Required Technical Skills and Experience:

• .NET web stack (C#, .NET MVC, Entity Framework)
• SQL and NoSQL databases
• REST/JSON APIs
• GIT and GIT workflows
• HTML and Javascript
• Microsoft Visual Studio
• Unit testing
• Developer tools incl. code editors, file compare/merge/sync tools, ssh, scp, sftp
• Three major web browsers (e.g. Internet Explorer, Chrome, Firefox)

Nice to have Technical Skills and Experience

 

• Experience with Java, Node.JS and/or PHP
• Experience with React, Angular and/or Vue.js
• Have an open-source project with a GitHub repository
• Experience with Linux
• Experience with Azure or Docker

 

Reference Number
Corp Services-DP1000
Job Type (EN)
Full Time
CA-ON-Ottawa

Talent Acquisition & Engagement Partner

 

We are looking for two experienced Talent Acquisition expert that can hit the ground running. You will work with our Talent Acquisition & Engagement Partner in our Ottawa office. As part of our superstar recruitment team you must love the thrill of the hunt for great talent, you strive for that feeling you get when you find the best person for the right role, and you must love change because there is never a dull moment!

 

 

Summary of Position:

As Talent Acquisition Partner, you will aid in the facilitation, management of talent acquisition programs necessary to attract, select, and retain top talent within the Distributel. You will be responsible for supporting the alignment of talent acquisition programs that meet business objectives and support organizational talent strategies.

In addition, you will support the implementation of programs and events with a focus on enhancing employer branding and successful employee integration. This may include promoting the organization as an employer of choice, coaching and supporting program participants, building internal-client relationships, and the management of new employee onboarding and integration programs.

 


 

Key Responsibilities:

 

Reporting to the VP. Human Resources, the core functions and responsibilities of the position include, but are not limited to:

 

·         Administering the day to day management of recruitment activities including the sourcing and selection process for open positions;

·         Promoting and maximizing the participation of our internal hiring program;

·         Increasing involvement with universities, professional associations, networking and all other pipelining activities;

·         Participating in sourcing strategies for all our business areas, when necessary;

·         Managing the pipeline planning process by identifying, evaluating and recommending candidates on an ongoing basis;

·         Facilitating interviewing skills training and talent acquisition best practices;

·         Interfacing with hiring managers to assist with developing the job specifications/descriptions for assigned roles; Maintaining and ensuring company-wide job descriptions are up-to-date and accurate;

·         Targeting and engaging passive candidates through networking, online databases, employee referrals, and other innovative programs while accurately tracking progress;

·         Evangelizing the employer brand based on our Vision Mission and Values and coordinating recruitment marketing efforts in collaboration with the Director HR and Senior Talent Acquisition & Engagement Partner;

·         Representing the company at recruiting events and other events focused on talent sourcing and selection.

 

Working Conditions:

 

·         Some travel may be required (up to 15%) to other Distributel Offices

 

Computer Skills and Software Used:

·         Microsoft office, ICIMS (ATS)

 

  

Education and Training:

 

·         Bachelor degree in a related field and or 5 years plus of experience in Human Resources;

·         3-5 years of proven full cycle recruitment experience within a professional services and call center environment

  

Skills and Aptitudes

 

·         Specific hands-on experience managing an internal full cycle recruitment function is required;

·         Experience and strong proficiency in sourcing candidates via LinkedIn and job boards;

·         Proven “out of the box” recruitment sourcing methods to help drive proactive pipeline development;

·         Experience developing positive rapport with hiring managers and executive teams on hiring matters;

·         Understanding of various recruitment related metrics and reporting;

·         Must be able to plan and prioritize against talent acquisition targets, tight timelines and leveraging metrics to show results;

·         Action oriented and results-driven;

·         Project management experience;

·         Must be a team player who values accountability, quality, and has a strong sense of urgency;

·         Superior written and verbal communication skills is required;

·         Flexibility to quickly adapt to change in a fast-paced environment.

Reference Number
TAEP-4000-Ott
Job Type (EN)
Full Time
CA-ON-Ottawa

Senior Systems Administrator

 

 

Under the direction of the Manager IT Services, the Senior Systems Administrator is responsible for the installation, configuration, maintenance, security and availability of systems on the Corporate LAN in a primarily Microsoft and Linux/Unix environment. In a manner consistent with Distributel’s values, the incumbent may participate in technical research and development while championing a strong emphasis on balancing network security, privacy, enabling innovation and improving efficiency. The incumbent provides much needed operational and planning support to the development teams throughout the project life cycle and ensures a smooth transition into production. The Senior Systems Administrator works in a fast paced, team environment and provides immediate support to all members of the organization utilizing our corporate network.

 

 


 

 

Key Responsibilities:

 

  • Perform scheduled support and after-hours maintenance activities such as patching / updating highly available mission critical systems and services for our data centres, network devices, server and storage systems (including but not limited to: Windows Servers, Active Directory, Clusters, SAN storage, WSUS, File and Print Servers, Exchange, VMWare, Hyper-V, IIS, SQL, Wi-Fi and cloud applications).

 

  • Collaborate with various teams to plan, design, install, configure, test and troubleshoot, multiple components of the IT infrastructure. Leverage Distributel’s existing resources to make recommendations that improve the efficiency of system administration with a goal toward meeting (or exceeding) our service level and high-availability expectations.

 

  • Manage virtualized and cloud computer solutions such as (but not limited to) VMWare, Hyper-V, VEEAM, Azure, 0365 and Cerberus.

 

  • Create and maintain accurate documentation of designs, processes and procedures for all elements of the IT stack (deployment, setup, system configurations, architecture, networking, testing and backups).

 

  • Monitor and provide periodic reporting on daily activities, system performance and hardware / software inventories necessary for resource and capacity planning.

 

  • Monitor and respond to security or privacy related incidents. Recommend and implement best practices for privacy and security related processes including server & endpoint protection, firewalls, remote access, mobile devices, wi-fi, certificates, networking and applications.

 

  • Remain highly engaged in all aspects of the day-to-day desktop & end-user support including, but not limited to the acquisition and set up of hardware, providing end user training as needed and ensuring the availability of VDI resources, Domain Controllers, Active Directory, 0365, DHCP, DNS and many other services.

 

 

Working Conditions:

  • On call hours 24/7 rotation
  • Office environment
  • Lift up to 50lbs of IT equipment
  • Travel between offices as required
  • Work under pressure with tight deadlines

   

Computer Skills and Software Used:

  • Windows Servers (2003/2008/2012)
  • Linux OSes(Ubuntu/CentOS/RHEL)
  • Networking (OSI, Ethernet, IP Networks, VPN/LAN/WAN etc.)
  • Windows/Linux scripting languages (PowerShell, Bash, Python, Perl)
  • Windows and Linux Mail servers Technologies (MS Exchange/Postfix)
  • Juniper Cisco Networking equipment configuration
  • Network Storage solutions and protocols(SAN/NAS/ISCSI)
  • Windows/Linux Clustering
  • Windows/Linux Webservers
  • Cerberus
  • CRM
  • SharePoint Server
  • MS SQL
  • MYSQL
  • PostgreSQL
  • Skype for Business UC
  • Nagios
  • Azure environment

 

Employee Requirements

  

 Education and Training:

 

  • Technical diploma
  • 5 years of experience in an IT Systems Administrator role

 

 Skills and Aptitudes:

 

  • Programing Windows/Linux sever scripts
  • Oriented Object Programming knowledge
  • Ability to learn and adapt to new technologies
  • Ability to learn and support corporate applications
  • Facilitating a "Service-oriented" environment while dealing with multiple users
  • Maintaining a secure corporate IT desktop environment
  • Strong analytical and problem-solving ability
  • Ability to prioritize tasks effectively
  • Ability to teach users new technology
  • Demonstrating mechanical aptitude
  • Excellent oral /written communication and interpersonal skills
Reference Number
SSA-4000-Ott
Job Type (EN)
Full Time
CA-QC-Montreal

Account Relations Manager

 

Reporting to the Team Lead, Account Relations Manager, the Account Relations Manager is responsible for retaining revenue by providing efficient, professional, pro-active, primary point of contact assistance for the assigned customer base in matters of post-sales account management, daily retention, upselling and customer satisfaction.  This position also includes attending pre-sales meetings with Account Managers resulting in closed business.   

 


 

 

Key Responsibilities:

  • Maintain relationships with assigned customer base to retain and grow revenue.
  • Support Account Managers in the pre-sale process by attending sales meetings, establishing relationships and detailing responsibilities (or implementation processes) to customer resulting in closed business.
  • Initiate correspondence with customers, ensuring the timely delivery of all documentation.
  • Set-up accounts in various systems upon receipt of order tickets and follow orders through with internal resources to ensure transparent, timely and successful implementation and billing.
  • Respond to customer inquiries in a timely manner by liaising with customer and internal departments to ascertain relevant information.
  • Liaise with customers to monitor, support and proactively inform the customer of any retention matters including but not limited to delay in order processing, billing and technical issues.
  • Process credits as per company policies and procedures.
  • Generate leads where possible (propose additional or new products).
  • Develop referral relationship with customer base.
  • Conduct customer site visits consistent with agreed requirements.

 

Special Assignments:

  •  Assist Credit Department in matters of collection/AR (aging)
  • Ad-hoc projects, e.g.: Maximum Commit Channel review project; 911 Compliance review project
  • Collaborate with other departments to enhance customer experience e.g.: porting form updates; order process validation
  • Assist with other special projects as requested

 

Working Conditions:

  •  Normal Office Environment

   

Computer Skills and Software Used:

 

  • Web-based account management software (uControl)
  • Ticketing System (Cerb)
  • Proficient with Microsoft Office Suite (Excel, Word, etc.)

 

Employee Requirements

  

 Education and Training:

 

  • Secondary School Diploma or Post-Secondary College education (Certificate/Diploma) in Business Administration or related field
  • 3 years of B2B Sales and/or Sales Support experience
  • Experience in Telecommunications

 

 Skills and Aptitudes:

 

  • Strong Computer Skills
  • Strong Communications Skills (both written and spoken) in English and French
  • Strong active listening skills (demonstrate empathy and courtesy)
  • Ability to multitask, be well organized, prioritize work appropriately and be results-driven
  • Capacity to manage change and adapt in a constantly evolving environment
  • Medium Degree of Salesmanship
  • Strong analytical and problem-solving abilities
  • Resourceful, autonomous, demonstrates an innate sense of responsibility, initiative, versatility and flexibility
  • Ability to convey information effectively and train clients on portals and processes
Reference Number
ARM-4000-MTL
Job Type (EN)
Full Time
CA-ON-Toronto | CA-ON-Ottawa | CA-QC-Montreal | CA-AB-Edmonton

AGENT CHANNEL MANAGER

*Must be bilingual (French/English)
 

The Agent Channel Manager will lead the evolution of the Agent Channel Program for our Business Market segment, to align with our National sales strategy. This will include the growth & development of new agents, maintaining & strengthening existing agents, educating agents on the value proposition & sales techniques, and provide coaching on processes.



Work Performed:

 

• Work closely with staff and departments to sustain expert knowledge of product offerings to relay to agents,
• Grow and develop new agents, maintain and strengthen existing relationships.
• Churn non-productive agents with proper legal notice & documentation.
Gain a deep understanding of company products, such as Skype for Business, Cisco Spark, SIP trunking,  & Hosted PBX.
• Communicate the benefits of products and solutions to agents.
• Ensure agents are educated and fully knowledgeable on products, processes and procedures and effective sales techniques.
• Proactively work with account management to grow and retain existing accounts.
• Document the progress of your efforts to provide insight to opinions and objectives of decision makers.
• Coordinate meetings with Account Managers frequently, to discuss agent business
proactively seek out new opportunities.
• Attend sales calls with agents to present and assist with closing the sale.
• Follow up and assist agents with customer service requests.
• Maintain high customer satisfaction rating with agents and agent’s customer.
• Perform other tasks assigned by management

 


Working Conditions:

 

• Office environment
• Some travel may be required within Canada

 


Employee Requirements

 

Education and Training:

 

• Degree in Sales, Business Operations or related field
• Experience training, coaching and working closely with team members\
• Minimum 5 years or sales experience
• Prior telecom sales or equivalent work experience.
• Highly knowledgeable in telecommunications voice and data products and high technology products, specifically Microsoft Skype for Business

 

Skills and Aptitudes:

 


• Bilingual
• Aggressive closing skills and excellent sales track record
• Exceptional written and verbal communications skills
• Effective presentation skills
• Excellent customer relationship skills
• Telecom experience
• A team player with a positive attitude
• Team motivation skills
• Strong listening skills
• Organizational skills

Reference Number
ComSales-RB-2003-OTT
Job Type (EN)
Full Time
CA-ON-Ottawa

TECHNICAL SUPPORT ESCALATION

 

Experience a wealth of opportunities by joining a dynamic team that's vigilantly working together towards reshaping the telecommunications landscape. At Distributel, we have competitive salaries & benefits, a great work environment with organized social events, opportunities for growth & advancement, a great location downtown and amazing people. Join us in our mission to provide a true alternative to Canadian consumers!

 

The Technical Support Escalation Specialists are responsible for handling tickets marked for escalation to our Carriers and Network Operations Center as well as ensuring their accuracy. They are expected to work cohesively with all other departments of the call centers and provide excellent customer service.


 

 

Key Responsibilities

 

- Open, update, examine and close various types of tickets and follow-up with customers in order to resolve technical issues reported by Technical Support Representatives;
- Act as a reference for all technical questions from agents or other departments in the absence of Supervisors;
- Submit feedback to management regarding the policies and procedures in place based on their daily observations;
- Verify with the Technical support Supervisors the accuracy and relevance of all documentation concerning ticket escalation;
- Coordinate with other departments and/or carriers when required by the procedure;
- Correct reported mistakes by contracting customers in order to ensure a good resolution of the issue and a good customer service;
- Answer calls escalated by Technical Support Representatives to ensure the troubleshooting templates have been completed and evaluate the need for additional troubleshooting before the escalation to Network Engineers.

 

Special Assignments

 

- Answer Technical Support Representative’s questions whenever Supervisors are unavailable;
- Recording/posting outage notifications when Supervisors are unavailable;
- Other tasks as assigned by Management.

 

 

Job Requirements

 

Minimal Education and Experience Required to Occupy the Position

 

Education

 

- High School Diploma;


Experience


- Postsecondary studies in a field related to information technology, telecommunications or relevant experience in a related field of work;
- At least six (6) months experience in a Technical Support agent role.

 

Computer Skills and Software Used

 

- Skills: Knowledge of Operating Systems (Windows XP / Vista / 7 / 8 and MacOSX);
- Software: Internet Browsers, Microsoft Products, Email clients, Proprietary Software (DAS, DistributelTools, VTT, Xrecords and other internal tools).

 

Specific skills and Aptitudes

 

- Knowledge of LAN networking basics, Email Servers, Fax, Cable modems, ADSL/VDSL modems, VoIP gateways, Routers, Hubs/Switches, DHCP, PPPoE, NAT, TCP/IP (IPV4/IPV6) and Firewalls;
- Good listening and communication skills;
- Continuous multi-tasking;
- Handling of various customer types.

Reference Number
CCTSES-MS-1008-OTT
Job Type (EN)
Full Time
CA-QC-Montreal | CA-ON-Ottawa

Business Provisioning Manager

The Business Provisioning Manager will be responsible for implementation and deployment of customer solutions that are within the Thinktel product portfolio. The incumbent will act as the primary contact for customers, will have strong knowledge of our products and services and will follow our Vision, Mission and Values every day. The Business Provisioning Manager will ensure high level of customer satisfaction, seamless implementation of services and high quality of technical support to Thinktel Clients.




KEY RESPONSIBILITIES:


• Responsible for the coordination and execution of customer services including but not limited to the following:


o SIP Trunking
o Think365 Connector
o Access Order Product Portfolio
o Telax Deployments


• Working with internal teams including Professional Services and other operations team to ensure the design solution is implemented consistent with requirements.
• Hand off from Sales/Sales Engineering to deploy designed solution
• Handoff of solution to support and operations teams
• Prioritize and self-manage technology implementation projects assigned
• Act as the primary contact point for customer to deliver solution
• Assist in building processes to streamline the customer delivery processes
• Ensure customer satisfaction, seamless implementation of their services
• Cultivate cross function relationships to ensure timely and successful delivery of r products and services.
• Perform Diagnostics and Debugging during the customer implementation cycle
• Live our Vision, Mission and Values
• Perform any other general duties as assigned by the manager or supervisor

 



Working Conditions:

• Fast paced and ever-changing environment
• May be required to change functions and method of communicating frequently
• The work will require mobility in the office while processing orders.
• Some after hours work will be required



Computer Skills and Software Used:


• Proprietary account management and ordering software
• MS Office
• Various software and web based tools
• Strong technical capabilities


Employee Requirements

 


Education and Training:


Bachelor Degree in Communications, Engineering, Computer Science or related field.
5+ years experience in business care and information technology, 3 of which should be in the telecommunications industry specific to SIP Trunking, VoIP and networking.


Skills and Aptitudes:

 

• Strong verbal and written communication skills
• Highly developed sense of ownership, responsibility, and commitment to quality
• Exceptional customer service skills
• Experience in SIP Interop
• Ability to deal with complex situations
• Possess good inter-personal skills
• Highly organized
• Strong problem-solving skills
• In-depth understanding of the products offered by the commercial division of Distributel
• Business process experience is an asset
• High integrity and strong business ethics
• Bilingual an asset

 

 

Reference Number
BPM-4000-MTL-OTT
Job Type (EN)
Full Time
CA-ON-Toronto

Accountant

Distributel Communications is seeking to hire an Accountant to perform day to day and monthly functions within the finance department. This includes maintaining sub-ledgers and reconciling to general ledger as well as the preparation of reports and reconciliations.

 


 

 Key Responsibilities:

  • Maintain Fixed and Intangible Assets’ continuity Schedule
  • Perform inter-company reconciliations
  • Maintain, calculate and record prepaid expenses and accruals
  • Assign and review the work of a bookkeeper as the need arises
  • Coordinate activities with other work units or departments.
  • Recording inventory transactions

 

 Working Conditions:

  • Office environment
  • Working under pressure
  • Tight deadlines

 Computer Skills and Software Used:

  • Advance use of Excel and MS Office
  • AccPac or similar ERP knowledge and experience required

 

 Employee Requirements

 

 Education and Training:

  • University degree (B. Com) certificate in accounting or equivalent experience preferred
  • 3+ years of accounting experience
  • Accounting Standards
  • Canadian Taxes

 Skills and Aptitudes:

  • Accuracy and attention to detail
  • Effective communication skills
  • Effective interpersonal skills
  • Bilingual considered an asset
  • Ability to multi-task, prioritize, meet deadlines

 

Reference Number
A-4000-TOR
Job Type (EN)
Full Time
CA-ON-Ottawa

Technical Support Supervisor 

*Must be bilingual (French/English)

 

Reporting to the Technical Support Manager, the Supervisor will be responsible for supporting, mentoring and educating an assigned team of Technical Specialists. 


 

Work Performed

 

During a sale, the quality of a products support can be a key selling point; a reason for a customer to choose one ISP over their competition. Knowing that someone is available to answer questions and capable of fixing issues in a timely manner can influence the decision to buy a product from one over another.


In order to keep a high level of customer satisfaction, the Technical Support Supervisor will be required to:

Provide effective leadership by setting and maintaining vision, mission and values; Monitor support ticketing system and report performance of the team; Recommend changes and improvements to processes based on business objectives, challenges and customer/staff feedback; Set productivity standards and goals; monitors progress and reports results; Conduct regular meeting/coaching sessions to ensure proper follow ups on agent’s performance and effectiveness; Report observations, feedback and incidents; Communicate and follow up with support team to ensure they are fully informed of all new information relating to products and procedures; Provide encouragement and support; Other duties as assigned.

 

Special Assignments

 

- Be assigned on specialized projects as needed by the department Manager.

 

Working Conditions

 

- Fast paced environment;

- Work with tight deadlines;

- Frequent multi-tasking.

 

Computer Skills and Software Used

 

- Proprietary company software’s;

- Microsoft Office Suite;

- Microsoft Operating Systems;

- MAC Operating Systems.


Employee Requirements

 

Education and Training

 

- Experience as a Technical Support Escalation Specialist;

- Experience as a Supervisor with direct reports;

- High School Diploma or an equivalent combination education and/or experience, preferably in a related industry or industrial environment.

 

Skills and Aptitudes

 

- Excellent oral and written communication skills in both English and French;

- Excellent level of knowledge with internet modems and routers;

- Exceptional interpersonal, listening and analytical skills;

- Demonstrated ability to work well in a team environment;

- Effective presentation and facilitation skills including creative training techniques;

- Demonstrated multi-tasking capability and proven success in fast paced environment;

- Ability to learn and remain up to date on technology;

- High degree of personal motivation and has a very strong work ethic;

- Proven organizational and time management skills;

- Regular, consistent and punctual attendance. Must be able to work days, evenings and weekends, variable schedule(s) as necessary.

 

Reference Number
CC-BS-MS-4000-OTT
Job Type (EN)
Full Time
CA-ON-Ottawa

Call Centre & Customer Care Trainer

 

*Must be Bilingual (French/English)


Reporting to the Manager of Training and Quality Assurance, the Call Centre & Customer Care Trainer will be responsible for executing all aspects of Distributel’s training program for new hires as well as existing customer care staff. The trainer will review, create and enhance the curriculum, providing expertise on training methodologies and programs.

 


KEY RESPONSIBILITIES


- Research, plan, organize, and execute training programs and workshops for all customer care
staff;
- Conduct training sessions covering specific topics such as use of proprietary software, customer
service skills, procedure and process, and product knowledge;
- Formulate teaching itineraries for in person and remote staff. Determine appropriate instructional
methods such as individual training, group training, demonstrations, video conference and workshops;
- Select or develop teaching aids such as training documents, multimedia visual aids (e.g. power
point), computer-based exercises, and reference workshops;
- Use a variety of instructional methods to ensure maximum delivery effectiveness, including
individual, large or small group instruction;
- Report on employee progress under guidance of Training Manager during training periods.
Maintain trainee records;
- Work closely with Training Manager and Call Center Managers to participate in decisions that
guide the direction of call center training;
- Schedule appropriate meeting rooms for use, setup any required equipment and prepare any
required physical setup;
- Prepare and distribute training aids such as instructional material, handouts, evaluations, and visual aids;
- Facilitate evening or weekend workshops as needed;
- Throughout the training program, monitor individual trainee calls and provide appropriate
coaching to ensure standard professional etiquette is being maintained;
- Communicate and follow up with call center representatives and ensure they are fully informed of
all new information related to products and procedures;
- Other duties as assigned.

Special Assignments


- Partner with the Quality Assurance and Customer Care departments in an effort to minimize defects throughout the Call Center
- Participate in the continued design and implementation of call center training


Working Conditions


- Public speaking & presentations;

- Some travelling may be required
- Ability to work in a fast paced and ever changing environment.


Computer Skills and Software Used

 

- Proprietary software (DAS, MCF)
- Microsoft Office Suite (2010)
- Telax Software suite
- Web-based tools (Bell Portal Ordering Page, Service Skills)
- Microsoft Share Point

 

 

Reference Number
CCTCC-KS-4000-OTT
Job Type (EN)
Full Time
CA-ON-Ottawa

MANAGER QUALITY & ANALYTICS

 

Reporting to the VP of Customer Care, the ‘Manager of Quality and Analytics’ will be responsible for establishing a department focused on training, quality and business analytics within the Customer Care group. As a senior leader within the Customer Care organization, the incumbent will develop a strategic vision around these three areas of focus, building a strong culture of continuous improvement across both business and residential customer care for the various Distributel brands. This will include ensuring quality of service remains optimal, that opportunities for improvement are translated into training programs to provide teams with the knowledge and tools required to ensure superior customer service. In addition the incumbent will ensure that all of the data available in Customer Care is utilized as widely as possible both to help improve the operations of Customer Care, and to better partner with our Marketing group and other groups to provide insights that will help grow the business.

 

It is expected that the Manager Quality and Analytics will cultivate and maintain positive working relationships with all internal and external contacts and achieve results in the absence of day-to-day supervision.

 


KEY RESPONSIBILITIES

 

 

• Leads Managers/Supervisors internal to Customer Care as well as the Manager of Training and Quality at our third-party partner overseas
• Works closely with the Director of Call Centre Operations and Director of Call Centre Sales to ensure Specialists and Supervisors are trained effectively
• Works with the Manager/Supervisor of Training and Quality, other Customer Care Managers and various internal clients to asses ongoing departmental training requirements in each area of Customer Care operations (Sales, Customer Experience, Retention, and Technical Support)
• Plans, develops, improves, and maintains training curriculum, methodologies, tools, policies and procedures
• Ensures training class environment and equipment are managed
• Develops and reports on analytics that measure the success of Customer Care training and quality programs for both residential and business divisions
• Leads operations of the Customer Care Training Program
• Leads operations of the Customer Care Quality Program
• Develops a robust analytics group merging together data from the quality program, phone metrics, sales, and corporate performance to provide business analytics designed to inform the strategic vision of all Customer Care Operations (CE/TS, Retention/Sales, Residential/Business)
• Leads, energizes, mentors, coaches, and evaluates Training, Quality, and Analytics staff
• Clearly articulates policies and standards by meeting with direct reports on a regular basis
• Effectively communicates and enforces employee development plans, policies, and procedures


Special Assignments:

 

• Develop Training and Quality KPIs and design reports to measure results
• Assess current Quality Program and update as required
• Establish an Analytics group within Customer Care


Working Conditions:

 

• Fast-paced, office environment
• Some travelling may be required (mainly to Ottawa/Montreal)


Computer Skills and Software Used:

• Computer skills: Microsoft Outlook, Word, and PowerPoint with advanced Excel skills
• Internal tools and systems (including Telax)
• Proprietary software (including DAS and the Acanac Biller)

 

EMPLOYEE REQUIREMENTS 

 


Education and Training:

 

• Education: Bachelor’s degree or higher preferred
• Experience: Minimum of 5 years of call centre experience required
• Experience: Minimum of 3 years of analytics and quality experience in a call centre
• Experience: A combination of experience and/or education in project management considered an asset


Skills and Aptitudes:

 

• Excellent written and oral communication skills with a demonstrated ability to present and influence credibly and effectively at all levels of an organization, including executive
• Strong business acumen
• Demonstrated track record of superior leadership skills
• Good people skills and ability to energize others
• Familiarity with principles of adult learning
• Resourceful problem solver
• Fact driven and analytical
• Ability to translate issues into opportunities
• Ability to work with effectively and diplomatically with all levels of management and cross-functional teams

Reference Number
CustCare-4000-MM-OTT
Job Type (EN)
Full Time
CA-ON-Ottawa

Network Operations Center (NOC)Analyst

Bilingualism an Asset*

 
Reporting to the Manager of Network Operations Center, the Network Operations Center Specialist will provide first-line network, systems and security surveillance as well as incident management support for the Network Operation Center (NOC). This role also includes responding to all fraudulent activity within the network, 911 alert notifications and 911 call handling and reporting.


 

KEY RESPONSIBITLITIES

 

 

• Provides surveillance of network using all applicable NOC Network and Systems Management Tools
• Provides security surveillance using all applicable monitoring equipment and tools.
• Provides 911 call and alert notification support using all applicable tools.
• Troubleshoot, evaluate, track, and manage network problems and recommend the best solutions while escalating to appropriate Support teams according to NOC procedures.
• Facilitate and coordinate the flow of communications between the NOC and internal Distributel/Thinktel groups, as well as external vendors and third party ISP partners
• Provide timely Internal/External notices in accordance to incident handling procedures for network events having service impacts
• Troubleshoot all Fraud Alert notifications using all applicable applications and tools.
• Work independently with limited supervision while providing clear, documented activities to include customer or technical issues
• Provide support to Change Management and BTS after hours
• Perform handover functions to incoming shift team members/management.
• Responsible for following, supporting, and enforcing all internal control processes and procedures
• Driving service issues to resolution through engagement and escalations within internal and external departments and/or third party carriers
• Aware of all ongoing service issues with regular follow up
• Act as the SPOC for Incidents and when required set up and pull appropriate support teams onto single conference to align restoration efforts
• Triage of alerts and reported service issues to Operations. Perform basic troubleshooting and take corrective actions where capable
• Provide support to Security and Facilities (track and manage access)
• Ensuring Service Incident tickets are logged/updated/tracked/reported
• Completion of daily/weekly/monthly reports as assigned
• Other duties as assigned

 

 

Working Conditions

 

• Fast paced and ever-changing environment
• Work under pressure
• Sit for extended periods of time
• Must be able to work in a 365 day operation with non-standard work shifts 7x24

 

 

Computer Skills and Software Used

 

• Basic level ability with Microsoft Word and Outlook
• Various Network monitoring and management tools

 

Employee Requirements


Education and Training

 

• High School diploma required;
• Advanced technical degrees preferred
• Previous Network/NOC experience preferred.

 

Skills and Aptitudes

 

• Must have strong problem-solving and troubleshooting skills
• Must have strong analytical skills
• Knowledge of Telephony and IP systems based on various transport protocols, copper, fiber, TDM, SONET, Metro Ethernet and Wireless.
• Basic understanding of LAN/WAN networks & protocols
• Basic understanding of Systems (Unix/Microsoft & Storage)
• Working knowledge of OSI model
• Basic network troubleshooting skills
• Applicant must have effective oral and written communication skills as well as excellent interpersonal skills, and the ability to organize and prioritize work.

 

Reference Number
NOC-MR-5000-OTT
Job Type (EN)
Full Time
CA-QC-Montreal | CA-ON-Toronto | CA-QC-Montreal | CA-AB-Edmonton

*Must be Bilingual: French/English

 

Senior Consultant, Skype for Business


 

 

 

Summary of Position


Reporting to the Manager, Professional Services the consultant should be someone with a strong technical background and in depth, hands on delivery experience with Microsoft Skype for Business & Lync 2010/2013 with emphasis on the Enterprise Voice specific workloads within Microsoft Lync and Skype for Business. The candidate will be primarily responsible for planning & designing a solution based on Microsoft UC both on customer premise and hosted within the ThinkTel data center. This will include capturing customer requirements, identifying both in/out scope items, documenting customer solution designs, as well as providing tier 3 troubleshooting for the solutions put in place by the ThinkTel consulting group

 

Work Performed

 

  • System architecture definition, including Skype for Business, networking, and required 3rd party products
  • Lead Design workshops for customer solutions on premise and in the cloud
  • Work with Sales and Sales Engineers on providing expert knowledge of defined solution designs
  • Specify Hardware requirements and/or design recommendations for solution requirements
  • Provide Tier 3 Customer support mentorship with support teams
  • Implementation of software related to Skype for Business enviroments
  • Full end to end testing of customer enviroments before project close out
  • End user & Administrator training on Lync/Skype for Business
  • Travel may be required on a local or regional basis depending on the client engagement
  • Using helpdesk ticket systems to ensure consistent communication with the customer;

 

Special Assignments

 

  • Lead engagements and workshops that involve UC business strategy, assessments, visioning workshops and strategy development.
  • On-going technical development and vision of the Think365 products
  • Develop and update standardized templates and Knowledge Management collateral to improve self-sufficiency

 

Working Conditions

 

  • Office environment
  • Travel and remote teleworking

 

Computer Skills and Software Used

 

  • Microsoft Windows Server deployment and administration
  • IP Networking including a basic understanding of routing and firewalling
  • Microsoft Skype for Business server design, deployment, and administration
  • Powershell v.2 or higher
  • Visio 2010 or higher
  • Exchange 2013 and Office 365

 

 

Employee Requirements


Education and Training

 

  • University/College diploma or 4-5 years of relevant experience with the design, deployment and support of Microsoft UC related services, enterprise-wide systems strategies, planning, tools, and methodologies
  • Senior level knowledge of Microsoft Skype for Business integration experience with Microsoft Exchange
  • Experience with third party media gateways; NET, AudioCodes or Dialogic
  • Experience with third party vendors, Polycom, SNOM, Sangoma
  • Advanced problem solving and troubleshooting.
  • Demonstrable successful project delivery
  • Excellent customer service and customer facing skills
  • Excellent communication, presentation and organizational skills
  • Demonstrated skill in both crisis management and expectation management

 

Skills and Aptitudes

 

  • Bilingual (French/English) is a benefit
  • Capacity to read and write technical documentation
  • Capacity to draw technical graphs
  • Strong communications skills both written and spoken
  • Excellent organization skills, prioritize well, manages multi projects at once
  • Advanced understanding of LAN/WAN concepts, designs and knowledge of protocols including Quality of Service and Quality of Experience as well as Call Admission Control and Traffic Shaping
  • Advanced knowledge in Public Key Infrastructure systems
  • Advanced experience with Voice and Data Platforms (TDM PBX & IP-PBX, Video MCU) Voice and Data Networks (PSTN, Wireless, IP) , UC & C Applications (Voice Call Control, Audio/Video/ Web Conferencing, IM/Presence, CDR, E-911, Voice/Fax and Unified Messaging), Contact Centers (ACD, IVR, CRM).
  • Advanced Knowledge and understanding of E.164 PSTN numbering
  • Advanced Knowledge and understanding of Codec’s G.711, G.722, G.723, H.263, H.264
  • Advanced Knowledge of TCP/IP networking, switches, routers and firewalls, network bandwidth management.
  • Advanced VoIP/telephony expertise including knowledge of alternative solutions (ie. Cisco, Avaya/Nortel), working knowledge of PBX integration scenarios
  • Large scale, global design, rollout and operational experience around core Microsoft Infrastructure components and Lync Voice workloads
Reference Number
SCSFB - 4002 - OTT.MTL.TOR.EDM
Job Type (EN)
Full Time
CA-QC-Montreal | CA-ON-Ottawa

Retention Specialist

 


As a member of the retention team at Distributel, you will join a dedicated team of professional specialists who key role is to retain the customer while providing exceptional customer service.


KEY RESPONSIBILITIES 

 

 

• Attempt to retain customers who have expressed an interest in cancelling their service
• Address any customer issues by listening, analyzing and finding a mutually beneficial resolution
• Process existing clients' requests, providing product support by telephone or by email.
• Provide feedback on any meaningful issues that can help in upgrading customers experience
• Process credits/refunds, follow escalations and priorities in accordance with existing procedures
• Serve a senior specialist within the call center, demonstrating strong work ethic, great judgement skills and a good resource for others
• Contribute to effective cost and risk control through productivity and adherence to corporate processes and controls

 


Working Conditions


• Will remain at their workstation for extended periods of time

 

Computer Skills and Software Used

 

Microsoft Office Suite
Microsoft Lync
Proprietary software (DAS…)

 


EMPLOYEE REQUIREMENTS

 


Education and Training

 

Education: High School or equivalent
Experience: Sales and/or customer service: 3 years

 

Skills and Aptitudes

 

• Bilingual (English & French)
• High School Diploma
• Sales and /or customer service: 3 years
• Proficiency with computer tools (Microsoft Office)
• Sales and/or customer service experience
• Meet the retention department’s target requirements
• Call Centre experience, a definite asset
• Strong writing skills (English & French)

Reference Number
CCRS-AJ-4000-MTL
Job Type (EN)
Full Time
CA-ON-Nottawa

Retention Specialist

 


As a member of the retention team at Distributel, you will join a dedicated team of professional specialists who key role is to retain the customer while providing exceptional customer service.


KEY RESPONSIBILITIES 

 

 

• Attempt to retain customers who have expressed an interest in cancelling their service
• Address any customer issues by listening, analyzing and finding a mutually beneficial resolution
• Process existing clients' requests, providing product support by telephone or by email.
• Provide feedback on any meaningful issues that can help in upgrading customers experience
• Process credits/refunds, follow escalations and priorities in accordance with existing procedures
• Serve a senior specialist within the call center, demonstrating strong work ethic, great judgement skills and a good resource for others
• Contribute to effective cost and risk control through productivity and adherence to corporate processes and controls

 


Working Conditions


• Will remain at their workstation for extended periods of time

 

Computer Skills and Software Used

 

Microsoft Office Suite
Microsoft Lync
Proprietary software (DAS…)

 

EMPLOYEE REQUIREMENTS

 


Education and Training

 

Education: High School or equivalent
Experience: Sales and/or customer service: 3 years

 

Skills and Aptitudes

 

• Bilingual (English & French)
• High School Diploma
• Sales and /or customer service: 3 years
• Proficiency with computer tools (Microsoft Office)
• Sales and/or customer service experience
• Meet the retention department’s target requirements
• Call Centre experience, a definite asset
• Strong writing skills (English & French)

Reference Number
CCRS-MB-4020-OTT
Job Type (EN)
Full Time
CA-QC-Montreal | CA-ON-Toronto | CA-ON-Ottawa

Director, Product Management


We seek people who are forward-looking, innovative, enthusiastic and ambitious, team players, and high performers. We want you to join us in the special and rewarding work we are so fortunate to be a part of everyday - join Distributel and be inspired!


We are looking for an energetic Director of Product Management to join the growing marketing team at Distributel. We are building a fun and high performing marketing organization to unlock the potential and support the growth of a leading independent telecommunications company. The marketing team members we hire help set the direction for the organization and build a vibrant culture. If you have a passion for marketing, the talent to do world-class work, and the energy to be part of a fast-moving team that has enormous opportunity to drive results, we would love to talk with you.


This role will drive marketing strategy, positioning and messaging for the entire portfolio of the company’s services offerings. Working with senior leaders, product managers, marketing communications, innovation and business development, the ideal candidate would have significant experience leading product marketing in a telecommunications (preferred), software and/or services company.


 


Key Responsibilities


• Be the true Product Champion, collaborating across the company in defining and delivering the desired customer experience.
• Develop and implement strategic product marketing and launch plans to drive the activities of the Product Managers in execution of the product strategy.
• Assume full responsibility for product P&L’s, including all pricing and promotional initiatives to hit revenue and profit targets
• Institutionalize reporting, KPI development and product performance across the entire Residential and Business Services portfolio
• Identify existing market demand and explore and develop new way to create demand through sales lead generation.
• Work closely with Marketing Communications to effectively promote and position all of the company’s products within targeted customer segments and specialties.
• Deliver content for the creation of all marketing collateral including a wide range of internal and external content such as product data sheets, manuals, sales scripts and FAQs.
• Provide competitive briefings, tracking, market trends and monitoring reports.
• Create and maintain all product-related content for the company website.
• Develop unique selling propositions, points of differentiation and product naming conventions
• Understanding of the latest digital tools and strategies that generate product interest from consumers.
• Drive acquisition of competitor product knowledge and effectively communicate through our sales force a thorough understanding of how to position against competitors.
• Work with sales to ensure consistent product positioning and serve as primary contact for sales management
• Evaluate current strategic positioning and investigate options for new opportunities that are aligned with overall company objectives.
• Apply market research and recommend strategies to penetrate high potential markets.
• Challenge current assumptions and identify value added strategies going forward.
• Direct the product management team to develop and manage content and collateral including sales tools, presentations, collateral material and competitive write-ups
• Develop and manage expense budgets and business plans, as well as, provide accurate forecasts and budgets.
• Lead Product Management team to provide direction for sales training.
• Coach, mentor and manage the professional development needs of the product management team.

 

Working Conditions

 

• Occasional travel required (Ottawa, Toronto, Edmonton).


Computer Skills and Software Used

 

• Computer Skills: Microsoft Outlook, Powerpoint, Word with advanced Excel skills

 

 

Employee Requirements


Education and Training

 

• University degree or equivalent experience with at least 10-12 years of experience in product marketing
• Familiar with a variety of sales concepts, practices, and procedures.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Experience preparing and communicating marketing plans to senior management teams; you can confidently communicate the business value of your marketing plans and how they will be measured

 

Skills and Aptitudes

 

• Bilingual French/English a strong asset
• Effective leadership capabilities which help establish product marketing as a valued resource within the organization.
• Proven experience managing, developing and leading teams.
• Passionate and committed to operational excellence and employee engagement.
• Demonstrates good judgment.
• Effective written and verbal communication and presentation skills including the ability to effectively convey information to a wide variety of internal and external audiences.
• Professional demeanor with actions performed at the highest level of honesty and integrity.
• Able to perform job functions within a group setting or as an individual contributor.
Supervisory Responsibility:
• Leads and directs the work of others.
• Has influence over team members; reviews and evaluates results.
• Act as a change agent as needed to continually strive for excellence as compared to peers within the industry.
Sphere of Influence:
• A wide degree of creativity and latitude is expected.
• Interacts with all levels of the company, partners and customers both internal and external.
• Establish effective relationships and credibility with Information System, Network, Operations and Engineering groups

Reference Number
DPM-4000-MTL
Job Type (EN)
Full Time
CA-QC-Montreal | CA-ON-Ottawa

Retention Specialist

 


As a member of the retention team at Distributel, you will join a dedicated team of professional specialists who key role is to retain the customer while providing exceptional customer service.


KEY RESPONSIBILITIES 

 

 

• Attempt to retain customers who have expressed an interest in cancelling their service
• Address any customer issues by listening, analyzing and finding a mutually beneficial resolution
• Process existing clients' requests, providing product support by telephone or by email.
• Provide feedback on any meaningful issues that can help in upgrading customers experience
• Process credits/refunds, follow escalations and priorities in accordance with existing procedures
• Serve a senior specialist within the call center, demonstrating strong work ethic, great judgement skills and a good resource for others
• Contribute to effective cost and risk control through productivity and adherence to corporate processes and controls

 


Working Conditions


• Will remain at their workstation for extended periods of time

 

Computer Skills and Software Used

 

Microsoft Office Suite
Microsoft Lync
Proprietary software (DAS…)

 

EMPLOYEE REQUIREMENTS

 


Education and Training

 

Education: High School or equivalent
Experience: Sales and/or customer service: 3 years

 

Skills and Aptitudes

 

• Bilingual (English & French)
• High School Diploma
• Sales and /or customer service: 3 years
• Proficiency with computer tools (Microsoft Office)
• Sales and/or customer service experience
• Meet the retention department’s target requirements
• Call Centre experience, a definite asset
• Strong writing skills (English & French)

Reference Number
CCRS-MB-4020-MTL
Job Type (EN)
Full Time
CA-ON-Ottawa

IT Manager


 

 

Summary of Position


Reporting to the Senior Director, Enterprise Technology Services the IT Manager maintains information technology strategies by managing staff; researching and implementing technological strategic solutions.


Work Performed


- Hire and manage information systems personnel and contractors to design, develop, implement, operate, and administer computer and telecommunications software, and networks.
- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans.
- Directs technological research by studying organization goals, strategies, practices, and user projects.
- Completes projects by coordinating resources and timetables with user departments and stakeholders.
- Troubleshoot hardware, software and network operating systems.
- Provide training and mentorship to the IT team, enabling career growth and increased job satisfaction.
- Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
- Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
- Maintains quality service by establishing and enforcing organization standards.


Working Conditions


- Fast paced environment
- Bi-weekly travel


Computer Skills and Software Used


- Hyper-V
- VMWare
- Linux/Unix
- Active Directory Management
- IP v4/v6 Networking
- PowerShell
- Office 365, and Microsoft Server applications (SharePoint, Exchange, etc.)
- Is able to explain at length why Vi is better than Emacs, nano, or other products.

 


Education and Training


- Bachelor's or master's degree in a computer field
- Five or more years of IT work experience


Skills and Aptitudes


- Strong coaching and leadership skills
- Technical Management
- Technical Understanding
- Analytical & Problem Solving
- Data Center Management
- Developing Budgets
- Strategic Planning
- Quality Management

Reference Number
ITM-4002-OTT
Job Type (EN)
Full Time