Distributel

Career Opportunities


Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

Use this form to perform a job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results

Job Locations CA-ON-Ottawa
  TELECOM COST ANALYST   Reporting to the Manager of Carrier Costing within Service Operations department, the Telecom Cost Analyst has the primary responsibility of auditing all costs of goods (COGs) and ensuring cost are accurate and disputed as required in a closed loop process. The Telecom Cost Analyst must provide Revenue Assurance audits as well as manage and maintain Circuit Inventor. The Telecom Cost Analyst will be responsible for contract and rate management, along with understanding CRTC rulings and the implication to cost management. The Telecom Cost Analyst must also prepare reports demonstrating COGs and other financial results pertaining to monthly cost of goods ensuring variances are reviewed and reported. Analytical skills and excellent Excel skills are key for this role AND a requirement.     Key Responsibilities - Review and audit all COG-invoices ensuring accuracy of costs through data analysis, database audits, invoice reviews, report analyses and comparisons. - Revenue Assurance for customer accounts against COGs to ensure cost alignment. - Understanding databases, Excel spreadsheets and able to audit and review billing data – in addition to establishing and maintaining said data through spreadsheets and MS Access and/or other database management tools. - Work with the Billing Analyst to analyze monthly data/datasets and prepare monthly reports to track results for various business groups such as Finance. - Mitigate invoice disputes and manage billing relationships with providers; identify and execute dispute (relationship management) strategies that secure results. Push for resolutions with consistent follow-up with carriers. - Audit variances in billing and performs periodic audits to ensure integrity throughout the telecom validation process. - Cost Analysis: Perform data comparison checks on billed costs using reports in Excel and other databases. Compare datasets using lookups, pivot tables and other Excel/database tools. Review, interpret and analyze the results and present solutions to billing discrepancies. Identify variance in costs and investigate causal relationship and flag issues/trends, where identified. - Work with other units to ensure invoices are audited according to policy (Azure billing, TPIA). Reconcile invoices to contracts, orders (DTEL) to confirm accuracy. - Investigate and initiate best practices for Telecom Expense Management (TEM) and present change requests to management to improve workload. - Miscellaneous report downloading requirements (from internal portals). - Support other areas such as, Accounts Payable, Finance, Regulatory, Service Operations etc., as a subject matter expert on COGs costs and billing. - Manage and track contracts, vendor notices, CRTC Rulings and all changes that impact COGs. Also, inform management of upcoming renewal requirements. - Act as subject matter expert on inventory, carrier invoice content, carrier contracts.     Computer Skills and Software Used - Microsoft Excel / MS Office - Proficiency in spreadsheet and database software - Database mining and manipulating large data sets (MS Excel) look ups and pivots - Carrier provided portals (SMS800, Bell Business Portal, 3rd party DID portals etc.) and other internal databases (PIC/CARE, SMDR, Facilities/Lines) etc.     Special Assignments - Adhoc requests as required providing information and billing related data - Supports the Billing Analyst and acts as back-up if/when required     Working Conditions - The team operates cross-functionally and supports other team members as needed. - Must be able to work collaboratively within the team. - Must have high tolerance to ambiguity and be able to cope with changes to priorities, requirements, vendor performance, resource availability and other variables. - Regular business hours. Occasional overtime, sometimes on short notice to address implementation issues – within an indoor office environment.     Education and Experience - Education: Associate or Bachelor’s degree - 3-5 years Financial and/or accounting (Telecom) knowledge and experience - 3-5 years Telecom Expense Management, carrier billing methods and/or telecom infrastructure experience.     Skills and Aptitudes - Operates autonomously - Proactive and resourceful attitude towards developing solutions to issues - Excellent analytical skills - Excellent knowledge of MS Excel and Mathematical functions - Produces meticulous accurate work - Manages workload in a timely fashion - Experience working in a team environment - Support and guide colleagues as required      
Reference Number
TCA-FE2018-001
Job Type (EN)
Full Time
Job Locations CA-ON-Ottawa
  NETWORK PLANNING ANALYST   Working in tandem with the entire Carrier Relations team, the Network Planning Analyst plans and coordinates carrier projects. This person will analyze and plan these activities by obtaining and assessing vendor quotes for a wide range of telecommunications services, submitting orders to vendors, confirming resources internally and from vendors, coordinating order activities through to completion, and confirming billing changes from vendors to customers, with the goal of delivering the project on time and on budget. A strong, collaborative team environment; where a shared work intake queue must be effectively monitored and managed. Related duties include forecasting and tracking volumes and costs, reporting on compliance with commitments to vendors, and producing a variety of standard and ad hoc reports, and planning Network projects relating to Network Capacity planning and integration.       Key Responsibilities - Coordinates the implementation of telecommunications services required within Distributel’s network and serve Distributel’s customers. Services include (but are not limited to) TDM-based (e.g.  DS-1, DS-3, OC-n), Ethernet-based (E10 to GigE), optical wavelength, network interconnection services and arrangements, etc.  This typically includes the following: - Define project scope, goals and deliverables, and keep relevant stakeholders appraised of status. - Negotiate with vendors as required on proposed cost or due dates - Assess quotes using multiple criteria including one-time and recurring costs, expected interval, commitment, and technical performance - Proactively manage each activity through to successful completion. - Work with all stakeholders to ensure Distributel and vendor resources are properly assigned; all issues resolved, and all milestones met. - Network Capacity Management, Network Planning and Integration - Coordinates orders to vendors to move, change or disconnect existing telecommunications services. Confirms that all billing changes are made as required by the vendor to Distributel and by Distributel to its customers. - Maintains accurate documentation such as maps of network architecture and records of available and utilized capacity of network interconnections. Recommends capacity increments as needed to meet demand, while avoiding premature or excessive costs. - Designs, produces, or contributes to a variety of reports; such as tracking performance against vendor commitments for volume or value of business. - Performs other duties as assigned by management from time to time.     Computer Skills and Software Used - MS Office and Carrier provided portals (SMS800, Bell Business Portal, 3rd party DID portals etc.) and other internal databases (PIC/CARE, SMDR, Facilities/Lines) etc.       Special Assignments   Coordinates and executes other projects within the Network Services department, such as network expansion to support entry into new markets: - Defines project scope, goals and deliverables with sponsor / stakeholders and communicates project expectations to team members. - Identifies and manages project dependencies and critical path as well as changes in scope, identification of potential crisis and helps to develop contingency plans. - Plans and schedules project timelines - Tracks deliverables and revises scope, timelines or deliverables as necessary - Reports on project status to stakeholders as required     Working Conditions - The team operates cross-functionally and supports other team members as needed. - Must be able to work collaboratively within the team. - Must have high tolerance to ambiguity and be able to cope with changes to priorities, requirements, vendor performance, resource availability and other variables. - Regular business hours. Occasional overtime, sometimes on short notice to address implementation issues – within an indoor office environment.     Education and Experience - Familiarity with telephony in general, including major service providers in Canada, and classes of telecom services such as TDM, Ethernet and IP. - Time management and Project Management skills and experience.     Certifications - Introduction to project management (desirable) - College level certification in telecommunications /I.T. (desirable)     Skills and Aptitudes - Solution driven and able to overcome obstacles to achieve timely, successful implementation. - Able to effectively prioritize and execute tasks in a high-pressure environment. - Meticulous, detail-oriented investigator-able to find and correct issues autonomously. - Strong “cost awareness” to minimize costs, maximize alignment of costs with revenues, and assist Billing Analyst with cost tracking and dispute resolution. - Uses effective oral and written communications to elicit cooperation from a variety of sources, including management of other departments and vendors. - Strong Teamwork skills – ability to assist colleagues and work in a teaming environment sharing workload functions
Reference Number
NPA-FE2018-001
Job Type (EN)
Full Time
Job Locations CA-ON-Ottawa
  IT SUPPORT PARTNER   Reporting to the IT Manager, the IT Support Partner ensures an effective, reliable desktop experience for all corporate technology users in a primarily Microsoft environment. This position involves meeting the stringent SLA’s for onboarding, identity / access management and for assembling workstations or installing the required applications. This position is also key in providing security awareness, response and end user training. This role includes being part of a team environment and providing immediate support through our network technology, systems applications and telephone.   Key Responsibilities - Provide exemplary IT support to all corporate users; - Provide individual or group tutorials related to onboarding, security, privacy, new equipment or changes in technology, applications or software; - Maintain multiple aspects of the corporate network and desktop environment, including, but not limited to: - Routine and emergency maintenance - Performing upgrades, installations and patches with a focus on Windows Server 2008/2012/R2/16 and Windows 10. - 1st level Security Alert response (e.g. Anti-Virus, server up time, unauthorized access) - Support and install various proprietary applications as well as many Microsoft products and some open source software. - Peripherals (Fax, printers, copier, scanners, modems, etc.) - Adhere to adopted best practices, industry standards and maintain ACLs across the organization, including Active Directory (Hybrid). - Follow proper termination protocols and enforcement of IT security and acceptable use policies when required. - Ordering and organizing supplies; vendor management, inventory control. - Onsite support to all other members of the IT team. - Follow existing procedures, maintain, update and improve internal documentation. - Maintain current and up-to-date knowledge of technologies, standards, and best practices; - Other duties as business needs require.     Working Conditions - Lift up to 50pds of IT equipment - Work under pressure and tight deadlines - Travel to other cities may occasionally be required - Participate in the on on-call schedule.     Computer Skills and Software Used - Microsoft Windows 10 and Windows Server 08/10/R2; - Microsoft Office Suite; - Networking Knowledge (Ethernet, IP Networks, VPNs, routing theory, IP Addressing, LANs, Firewalls); - System installation including OS, Applications and services - Office 365 management - PowerShell to manage AD and O365 - Internal software systems.     Education and Experience - Technical Diploma or equivalent experience (1-2 years) - Major in Computers, Electronics, Telecommunications, or related fields.     Certifications - A+ or similar certification an asset     Skills and Aptitudes - Assembling and repair of computer hardware; - Ability to learn and support corporate applications; - Facilitate a "Service-oriented" environment while dealing with multiple users - Maintaining a secure corporate IT desktop environment - Strong analytical and problem-solving ability; - Ability to prioritize tasks effectively; - Ability to teach users new technology; - Demonstrating mechanical aptitude; - Excellent oral written communication and interpersonal skills.
Reference Number
ITSP-FE2018-001
Job Type (EN)
Full Time
Job Locations CA-ON-Ottawa
Change Coordinator, Network Operations   We seek people who are forward-looking, innovative, enthusiastic, ambitious, team players and high performers. We want you to join us in the special and rewarding work we are so fortunate to be a part of everyday - join Distributel and be inspired! Reporting to the Manager, Network Operations Centre (NOC), the successful Change Coordinator will play a key role in the planning, co-ordination, and communication of all Service and Maintenance Release activities using ITIL standards and methodologies. The Change Coordinator will support all Maintenance and Service Release activities at the Organizational level.   Key Responsibilities   - Manage all aspects of Change Management as a critical function of Service Availability - Consult and guide Operational teams on the requirements for a successful Service Release - Define, measure and report on success metrics for all Change Management activities - Act as the Change Management SME for the department and other organizational teams - Assess the impact of the Service Release along with Change Owners and co-ordinate the communication to relative stakeholders - Identify and investigate deviations in adherence from the change standards and implement strategies along with Management team for corrective action(s) - Update and maintain training material, systems documentation and policy and procedures manuals. - Work directly with departmental heads to educate on Change Management Process and ensure any changes to policy are clearly communicated - Actively review and evaluate the Change Management Process and make changes as necessary - Owner of Third party release scheduling and validation within internal Operational teams to determine service impact and scheduling - Overall Governance of Change Management Policy. Track/Manage/Report on defined KPI’s - Ensure internal/external communications are provided with proper notice and details - Responsible to prime weekly Change Management Review/CAB meeting with internal stakeholders - Play a key role in the planning, co-ordination, and communication of all Service and Maintenance Release activities using ITIL standards and methodologies - Operator/administrator for Service Operations Ticketing/tracking systems for Change Management, Incident Management, Project Management, Order Management/Service Request - Build/Administer/maintain Service Operations departmental reports as requested - Administer monitoring and management tools (i.e.: Nagios, Cacti, Solarwinds) - Work with Operational teams to develop new tools or procedures that will support the growing needs of the department/organization - Other duties as assigned or as the department/corporate business needs evolve   Special tasks or assignments will be assigned as identified and required     Education, Training and Experience   - 3-5 years’ experience supporting/leading technical teams responsible for the operations of mission-critical environments required.  - 3-5 years’ experience providing oversight for incident, problem, and change management tools and processes required. - 3-5 years Telecom industry experience - ITIL familiarity or certification would be considered an asset     Working Conditions   - Fast paced and ever changing environment - Work under pressure     Skills and Aptitudes   - Proficiency in Microsoft Business Suite - CCNA, JNCIA or other industry standard certification would be a plus - High level of motivation, assertiveness and adaptability to change with the demands of the position - Demonstrated ability to manage projects and proactively drive outcomes - General understanding of IP/Voice networking - Excellent documentation and excellent analytical and problem solving skills - Ability to work independently without supervision - Availability for after-hours escalations - Effective communication (verbal and written) and presentation skills and a demonstrated ability to articulate technology to non-technical induvidual. - Ability to work collaboratively as well as independently to support deadlines. - Ability to handle multiple complex tasks, with tight deadlines concurrently. - Ability to write and present materials effectively, including presentations, status reports, technical diagrams and flowcharts - Ability to identify process challenges and adhere to policies, procedures and standards relating to Operations Management and champion process improvements  
Reference Number
CCNO-FE2018-001
Job Type (EN)
Full Time
Job Locations CA-QC-Montreal
BUSINESS TECHNICAL SPECIALIST  * Must be bilingual ( French & English) Reporting to the Business Technical Services Manager, the Business Technical Support Specialist must be a self-starter and results oriented individual. They must also have superior interpersonal and technical skills to provide telephone and ticket/email support. The department is responsible for assisting Business wholesale and enterprise Voice over IP customers to resolve technical and configuration issues related to the use of ThinkTel provided services.   KEY RESPONSIBILITIES: - Coordinating problem resolution for customers, and engaging Microsoft Office Skype for Business and a skills matrix to locate the appropriate resources (Network Operations, Professional Services, etc.), when necessary - Troubleshoot and provide technical solutions for customer issues related to service set-up, configuration of Session Initiated Protocol (SIP) trunks, Skype for Business and other Local Area Network / Wide Area Network (LAN/WAN) issues - Support and escalate issues by determining the business-critical nature of the problems and delivering support services accordingly - Assisting with customer service orders (Moves, Additions, Changes, and Deletions “MACD”), coordinating or escalating with other departments (Sales, Billing, Orders, Ports, and Network Operations) to resolve issues - Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business - Deliver high quality service and technical support services accordingly to specified Service Level Agreements (SLA) - Explore opportunities and provide feedback and continuously work towards improving support services to ensure a high degree of customer satisfaction Special Assignments: - Participate or lead projects from time to time - Document processes and procedures  - Create technical documentation for internal and external use Working Conditions: - Participate in the mandatory shift rotation schedule - Participate in the mandatory on-call rotation for support off-hours and weekends JOB REQUIREMENTS:   Minimal Education and Experience Required to Occupy the Job: - Post-secondary education - See Licences/Certifications  Computer Skills and Software Used: - Microsoft Office Suite - MS Windows, Linux and other Operating Systems - Protocol Analyzers, commercial and in-house Voice over IP (VoIP) test tools  Required Licenses/Certifications: - Certified Cisco Network Administration (CCNA) or equivalent knowledge - SIP School Certified Associate (SSCA) or equivelant knowledge Specific Skills and Aptitudes: - Bilinugal an asset - French & English - Have exceptional troubleshooting and customer handling skills - Have a good understanding of LAN/WAN and Broadband Access network protocols such as TCP/IP, DNS, DHCP, SIP, DSL, T38 (Fax) - Have a good understanding of Active Directory, Exchanage, Office 365 and Skype for Business - Self-starter and team player - Able to work well under pressure and ability to multi-task - Possess excellent verbal and written communications skills
Reference Number
BTSMTL2018-001
Job Type (EN)
Full Time
Job Locations CA-ON-Ottawa
Retention Specialist  *Must be bilingual French & English   As a member of the retention team at Distributel, you will join a dedicated team of professional specialists who key role is to retain the customer while providing exceptional customer service.   KEY RESPONSIBILITIES  -  Attempt to retain customers who have expressed an interest in cancelling their service -  Address any customer issues by listening, analyzing and finding a mutually beneficial resolution  -  Process existing clients' requests, providing product support by telephone or by email. - Provide feedback on any meaningful issues that can help in upgrading customers experience - Process credits/refunds, follow escalations and priorities in accordance with existing procedures - Serve a senior specialist within the call center, demonstrating strong work ethic, great judgement skills and a good resource for others - Contribute to effective cost and risk control through productivity and adherence to corporate processes and controls  Working Conditions - Will remain at their workstation for extended periods of time Computer Skills and Software Used - Microsoft Office Suite - Microsoft Lync - Proprietary software (DAS…) EMPLOYEE REQUIREMENTS   Education and Training - Education: High School or equivalent - Experience: Sales and/or customer service: 2 years Skills and Aptitudes - Bilingual (English & French) - High School Diploma - Sales and /or customer service: 2 years - Proficiency with computer tools (Microsoft Office) - Sales and/or customer service experience - Meet the retention department’s target requirements - Call Centre experience, a definite asset - Strong writing skills (English & French)
Reference Number
RSOTT-2018001
Job Type (EN)
Full Time
Job Locations CA-ON-Ottawa
Sales Solutions Specialist *Must be bilingual(French & English)     Through excellence in sales and customer service, the Solutions Sales Specialist  maximizes revenue by acquiring new customers, as well as upgrading and growing existing customer accounts. Are you a motivated individual looking to accelerate your career in a fast-paced, performance and sales driven environment with high earning potential? Join our sales team and challenge yourself to accomplish new heights in your career.   Experience a wealth of opportunities by joining a dynamic team that's vigilantly working together towards reshaping the telecommunications landscape. At Distributel, we have insurance benefits, a great work environment with organized social events, opportunities for growth & advancement, a great location downtown and amazing people. Join us in our mission to provide a true alternative to Canadian consumers!   The Solutions Sales Specialist will be responsible for handling our residential customers’ inbound calls relating to account creation. The Sales Representative may also be requested to assist with outbound related calling within the department.   The successful applicant should have the following skills and experience: - Perfectly Bilingual (English and French) - High School diploma or Post-Secondary education, an asset - A minimum of 1 year of experience in direct sales, in person or within a call center environment - Superior communication skills - Excellent customer service skills - Good knowledge of sales techniques - Attention to detail - Ability to deal with difficult customers and complex situations - Good inter-personal skills - Organizational skills - Problem solving skills - General technical knowledge Responsibilities: - Receive inbound sales calls from prospective customers, assess customers’ needs and promote the appropriate products and services according to established procedures - Provide appropriate support to customers, handle inquiries, provide resolution - Perform data entry associated with the position - Meet quality assurance requirements and key performance metrics
Reference Number
SSSOTT-2018-001
Job Type (EN)
Full Time
Job Locations CA-AB-Edmonton
Data Center Specialist   Under the direction of the Senior Manager, Data Network and Infrastructure, the Data Center Specialist will be responsible for performance analysis, proactive troubleshooting and capacity planning of the Edmonton Data Center (DC). As the primary contact for the Data Center, you will support the Data Center infrastructure, including maintaining the high service availability of the facility and network.       Key Responsibilities   - Provide technical supervision and assistance to engineering consultants, construction project managers, trades and specialized service providers (i.e. HVAC, Electrical, Generator, Fire Suppression, Security, local facility management). - Procure, install, move, de-install hardware as needed. Perform structured cabling, as required, as well as DC power runs from fuse panel to equipment. - Assist the sale of Data Center space and access circuits; continuously update Data Center environment and relevant process documentation; provision/deploy equipment and order supplies. - Review the Data Center environment, ensure reduction of failure, identify and eliminate defects and improve performance. - Interact with client executive and project stakeholders as a technical Data Center contact to effectively communicate and gain acceptance of comprehensive solutions and/or moves. - Resolve issues in a timely manner and demonstrate an appropriate sense of urgency. Exhibit flexibility and willingness to take on new responsibilities and assignments as they are identified and assist with various ad-hoc projects as needed. - Provide advice and guidance about future network trends. Identify and pursue opportunities to enhance expertise and knowledge. Identify and address areas for personal development to provide a high level of management, technical advice and guidance. - Provide technical expertise, guidance, advice and knowledge transfer to all relevant staff.       Education and Experience   - Bachelor degree or diploma in Engineering, Computer Science, Networking Technology, IT or a related field - Minimum 5-10 years’ industry experience     Working Conditions   - Provide after-hours assistance (evenings/weekends) - Assist with maintenance hours overnight work as required - Data Center environment and Office environment - Lift up to 50lbs of IT equipment - Travel between offices as required - Work under pressure with tight deadlines     Certifications   - Juniper Certification (JNCIA) - Cisco Certification would be considered an asset (CCNA, CCNP)     Skills and Aptitudes   - Superior problem solving and decision-making skills, including maintaining up-to-date documentation - Good communication both verbal and written with good interpersonal skills to build relationships with internal and external customers and vendors - Ability to work under pressure in a dynamic unsupervised environment and handle multiple complex tasks, with tight deadlines concurrently - Project management and follow-up documentation skills - Demonstrated ability to use problem solving techniques such as performing root cause analysis to resolve issues - Demonstrated ability to write and present effective materials, including presentations, status reporting, technical diagrams and flowcharts - Ability to follow and adhere to policies, procedures and standards relating to Operations Management - Knowledge of networking and network security technologies including routing, switching, Spanning Tree, IPSEC, PPTP, SSL, NAT, VPN and firewalls - Ability to lift 60lbs    
Reference Number
DCS-JA2018-001
Job Type (EN)
Full Time
Job Locations CA-ON-Ottawa
Senior Systems Administrator   Under the direction of the Manager IT Services, the Senior Systems Administrator is responsible for the installation, configuration, maintenance, security and availability of systems on the Corporate LAN in a primarily Microsoft and Linux/Unix environment. In a manner consistent with Distributel’s values, the incumbent may participate in technical research and development while championing a strong emphasis on balancing network security, privacy, enabling innovation and improving efficiency. The incumbent provides much needed operational and planning support to the development teams throughout the project life cycle and ensures a smooth transition into production. The Senior Systems Administrator works in a fast paced, team environment and provides immediate support to all members of the organization utilizing our corporate network.     Key Responsibilities - Perform scheduled support and after-hours maintenance activities such as patching / updating highly available mission critical systems and services for our data centers, network devices, server and storage systems (including but not limited to: Windows Servers, Active Directory, Clusters, SAN storage, WSUS, File and Print Servers, Exchange, VMWare, Hyper-V, IIS, SQL, Wi-Fi and cloud applications). - Collaborate with various teams to plan, design, install, configure, test and troubleshoot multiple components of the IT infrastructure. Leverage Distributel’s existing resources to make recommendations that improve the efficiency of system administration with a goal toward meeting (or exceeding) our service level and high-availability expectations. - Manage virtualized and cloud computer solutions such as (but not limited to) VMWare, Hyper-V, VEEAM, Azure, 0365 and Cerberus. - Create and maintain accurate documentation of designs, processes and procedures for all elements of the IT stack (deployment, setup, system configurations, architecture, networking, testing and backups). - Monitor and provide periodic reporting on daily activities, system performance and hardware / software inventories necessary for resource and capacity planning. - Monitor and respond to security or privacy related incidents. Recommend and implement best practices for privacy and security related processes including server & endpoint protection, firewalls, remote access, mobile devices, wi-fi, certificates, networking and applications. - Remain highly engaged in all aspects of the day-to-day desktop & end-user support including, but not limited to the acquisition and set up of hardware, providing end user training as needed and ensuring the availability of VDI resources, Domain Controllers, Active Directory, 0365, DHCP, DNS and many other services. - Perform any other tasks as signed.     Education and Experience - Technical diploma - 5 years of experience in an IT Systems Administrator role     Working Conditions - On call hours 24/7 rotation - Office environment - Life up to 50lbs of IT equipment - Travel between offices as required - Work under pressure with tight deadlines     Computer Skills and Software used - Windows Servers (2003/2008/2012) - Linux OSes(Ubuntu/CentOS/RHEL) - Networking (OSI, Ethernet, IP Networks, VPN/LAN/WAN etc.) - Windows/Linux scripting languages (PowerShell, Bash, Python, Perl) - Windows and Linux Mail servers Technologies (MS Exchange/Postfix) - Juniper Cisco Networking equipment configuration - Network Storage solutions and protocols(SAN/NAS/ISCSI) - Windows/Linux Clustering - Windows/Linux Webservers - Cerberus - CRM - SharePoint Server - MS SQL - MYSQL - PostgreSQL - Skype for Business UC - Nagios - Azure environment   Skills and Aptitudes - Programing Windows/Linux sever scripts - Oriented Object Programming knowledge - Ability to learn and adapt to new technologies - Ability to learn and support corporate applications - Facilitating a "Service-oriented" environment while dealing with multiple users - Maintaining a secure corporate IT desktop environment - Strong analytical and problem-solving ability - Ability to prioritize tasks effectively - Ability to teach users new technology - Demonstrating mechanical aptitude - Excellent oral /written communication and interpersonal skills  
Reference Number
SSA-Jan18-OTT-001
Job Type (EN)
Full Time
Job Locations CA-ON-Toronto
SENIOR MANAGER - Information Systems Development (SM-ISD) Reporting to the Director of Information Systems, the Senior Manager of Inforimation Systems Development is responsible for taking a strong leadership role and providing overall direction of planning and executing development processes of software programs for internal use, related to internal software development at Distributel, accommodating for both client and departmental needs. He or she must maintain a high level of understanding of user needs to effectively communicate design choices and specifications to software developers to ensure desired results. Direct and sustained supervision of software developers and acts as a team lead on projects. Requires application of mature software development knowledge in planning and conducting projects with a primary focus on the development of information systems. KEY RESPONSIBILITIES - Conduct regular project planning meetings with senior management to align development activities with the strategy, mission and goals of the organizations. - Work is assigned in terms of objectives, relative priorities, and critical areas that impinge on work of other units. Work is carried out within broad guidelines. - Assigns and outlines work; advises on technical problems; reviews work for technical accuracy, and adequacy. Supervision may call for recommendations concerning selection, training, rating and discipline of staff - Monitor progress of completions of tasks, projects and deadlines - Provide technical and process expertise to the team - Engage change management best practices for deployment of new software systems and components as well as maintenance activities for system patches, support solutions, bug fixes, and feature enhancements of existing information systems. - Provide leadership to assigned technical and engineering resources, including 3rd party contractors, to establish and implement quality, schedule and cost objectives. - Manage all direct reports, including hiring, training, performance reviews, ensuring adherence to policies and procedures, disciplinary measures as needed.  - Must use diplomacy and persuasion to motivate team efforts towards projects, deadlines and meeting departmental objectives.  - Communicate effectively with managers, users, team members, cross functional departments, to ensure that priorities, deliverables and problems are clearly identified and relevant parties are informed of any changes to project timelines. Direct Reports to the job - Senior Systems Developers - Software Developers - Web and Applications Developers   Working Conditions - Occasional travel to other offices (Ottawa, Montreal and Edmonton) - On call availability - Office environment - Working under pressure, tight deadlines EMPLOYEE REQUIREMENTS Education, Soft Skills and Training - Bachelor degree in computer science or college diploma in Computer programming - 5+ years of progressive experience delivering enterprise projects - 5-10 years in a senior software developer role - 5-10 years in a management role leading teams of 10+ in a geographically distributed environment - Strong leadership and team management skill - Self-motivated, team player, action and results driven - Personable, confident and professional, must be able to lead by example - Excellent written and verbal communication skills - Excellent organizational, time management and planning skills - Knowledge of industry trends, programming techniques, best practices, and technologies - Analytical and detail-oriented person - Ability to manage, direct and motivate staff to deliver projects under tight deadlines - Strong problem-solving skills - Acceptable combination of experience and certification - Strong understanding of Project Management principles and practices - Strong understanding of Agile planning and delivery methodology and frameworks Required Technical Skills and Experience: - .NET web stack (C#, .NET MVC, Entity Framework) - SQL and NoSQL databases - REST/JSON APIs - GIT and GIT workflows - HTML and Javascript - Microsoft Visual Studio - Unit testing - Developer tools incl. code editors, file compare/merge/sync tools, ssh, scp, sftp - Three major web browsers (e.g. Internet Explorer, Chrome, Firefox) Nice to have Technical Skills and Experience - Experience with Java, Node.JS and/or PHP - Experience with React, Angular and/or Vue.js - Have an open-source project with a GitHub repository - Experience with Linux - Experience with Azure or Docker    
Reference Number
SMISD-DEC2017-001
Job Type (EN)
Full Time
Job Locations CA-ON-Ottawa
Technical Support Representative     Summary of Position The Technical Support Specialist are responsible for handling incoming calls to the Technical Support department and resolving basic physical setup and configuration issues customers may have in regards to our services. They are expected to work cohesively with all other departments of the call centers and provide excellent customer service. Key Responsibilities • Carefully listen to the customer’s explanation regarding their technical issues(s) in order to understand the nature of the problem; • Guide the customer through the necessary troubleshooting steps, following predefined ticket models; • Complete technical account modifications pertaining to the services in the administrative system when requested by customers without affecting the billing by following the established procedures; • Report the customer’s account and/or ticket to the Technical Support Escalations Specialists in order to have them resolve the customer’s issue by following the established procedure for each ticket model when required; • Coordinate with other departments and/or carriers when required by the procedure; • Correct reported mistakes by contacting customers in order to ensure a good resolution of the issue and a good customer service. Special Assignments • Update escalated tickets when required by a Supervisor; • Call back customers upon request by a Supervisor; • Other tasks as assigned by Management.   Job Requirements Minimal Education and Experience Required to Occupy the Position • Education: High School Diploma; • Experience: Customer service experience.   Computer Skills and Software Used • Skills: Knowledge of Operating Systems (Windows XP / Vista / 7 / 8 and MacOSX); • Software: Internet Browsers, Microsoft Products, Email clients, Proprietary Software (DAS, DistributelTools, VTT, Xrecords and other internal tools).   Specific skills and Aptitudes • Knowledge of LAN networking basics, Email Servers, Fax, Cable modems, ADSL/VDSL modems, VoIP gateways, Routers, Hubs/Switches, DHCP, PPPoE, NAT, TCP/IP (IPV4/IPV6) and Firewalls; • Good listening and communication skills; • Continuous multi-tasking; • Handling of various customer types.
Reference Number
TSR dec17
Job Type (EN)
Full Time